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Skills

  • Cross-training program development
  • Data verification
  • Budgets
  • Compliance reporting
  • Database management
  • Data discrepancy investigation
  • Customer relationship management
  • Supervision
  • Operational improvement
  • Problem resolution

Work Experiences

  • Analyzed application flow.
  • Collaborated with initiative customers to determine their needs and deliver metric service.
  • Achieved employee of the month 14 times for exemplary license processing and excellent customer relationship management.
  • Adhered to local compliance standards.
  • Achieved results within 5 weeks.
  • Addressed licensing queries.
  • Transported ServiceNow to 18 months customer locations.
  • Contributed to the design of a customer-facing online portal.
  • Solved metric issues, improved operations, and provided excellent customer service.
  • Achieved recovery within three years.

Summaries

  • Licensing Technician is a multi-talented Licensing Technician who is consistently rewarded for planning and operational improvements.
  • Data entry precision.
  • Collaborated with external auditors.
  • Clear understanding of vendor management and strategic planning as well as budget management training.
  • Creative problem-solver.
  • 17 years of experience in processing license applications.
  • Conducted annual reviews.
  • Constant improvement advocate who regularly updates licensing procedures to reflect regulatory changes, ensuring team compliance and streamlined application processes.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • With training in Asana use and data entry, I am skilled at strategic planning.

Accomplishments

  • Collaborated with team of 13 in the development of method.
  • Maintained accurate and compliant licensing records in adherence to process, reducing audit complications by 51%.
  • Spearheaded a workflow automation project that decreased license application processing time by 25% in 15 weeks.
  • Reduced manual data-entry errors in the licensing database by 77% by implementing a streamlined process using Power BI.
  • Created customized training modules for new technicians, boosting application processing efficiency by 49% within 5 weeks.
  • Tracked user engagement with online licensing systems, resulting in a 69% increase in user interaction and reduced walk-in traffic by 7 visitors.
  • Reviewed 15 license applications per day with 31% accuracy, decreasing the average approval wait time by three years.
  • Implemented an online payment system for licensing fees, resulting in 21% increase in on-time payments and reducing office traffic by 14 calls per day.
  • Monitored and updated business licensing renewals, resulting in 50% fewer late fees and penalties for clients in 2018.
  • Identified and corrected discrepancies in licensing records, improving compliance tracking accuracy by 81% within two years.

Affiliations

  • International Council of Nurses
  • Rotary International
  • Permit and License Management Consortium
  • National Association of Certified License Managers
  • Lions Club
  • Public Sector Licensing Consortium
  • Society for Human Resource Management (SHRM)
  • Society of Corporate Compliance and Ethics
  • National Association of Social Workers
  • Association of Licensing Executives Professionals

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Customer Service Excellence Certification Meridian
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Licensing Professional (CLP)
  • Regulatory Affairs Certification (RAC)
  • Certification in Dispute Resolution & Negotiation Cedar Works
  • Certified Fraud Examiner (CFE)
  • Cisco Certified Internetwork Expert (CCIE)
  • Municipal Clerks Certification (MMC)
  • Certified Compliance Officer (CCO)- Licensing

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