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Skills

  • Customer relationship management
  • Cross-training program development
  • Customer Support Resolution
  • Organization
  • Examination scoring
  • Time management
  • Team management
  • Problem resolution
  • Supervision
  • External audit coordination

Work Experiences

  • Closed 5 cases.
  • Achieved results within 5 weeks.
  • Collaborated with external auditors.
  • Collaborated with legal team to ensure new regulatory statutes were incorporated into licensing procedures, increasing compliance accuracy by 35%
  • Achieved a 52% approval accuracy.
  • Had an excellent attendance record and was always on time for work.
  • Assisted with the transition to a paperless licensing system, reducing physical filing needs by 31% and improving overall security of confidential documentation.
  • Solved metric issues, improved operations, and provided excellent customer service.
  • Achieved 43% compliance in the application cycle.
  • Assisted in dispute resolution between licensees and regulatory bodies, successfully closing 11 cases with a 48% favorable outcome.

Summaries

  • Adaptable Licensing Technician.
  • Collaborated with external auditors.
  • Cross-functional collaboration.
  • Achieved a 74% success rate in analyzing and resolving business permit discrepancies, enhancing overall compliance and reducing administrative errors.
  • Achieved a 49% success rate in analyzing business permit discrepancies.
  • With training in Asana use and data entry, I am skilled at strategic planning.
  • Advocated for constant improvement.
  • Dedicated and organized Licensing Technician with a proven ability to process emergency license revocations efficiently, ensuring compliance with framework.
  • Collaborated with external agencies.
  • Achieved a 31% application approval rate.

Accomplishments

  • Collaborated with initiative to streamline regulatory reporting processes, reducing submission time by 84%.
  • Coordinated cross-departmental efforts to launch a new online licensing portal, increasing self-service user adoption by 54% within 6 months.
  • Documented and resolved method which led to procedure.
  • Tracked user engagement with online licensing systems, resulting in a 69% increase in user interaction and reduced walk-in traffic by 7 visitors.
  • Implemented an online payment system for licensing fees, resulting in 21% increase in on-time payments and reducing office traffic by 14 calls per day.
  • Generated custom licensing reports to support strategic planning for Harbor & Co. In category, influencing future licensing models.
  • Managed data entry and accuracy checks for over 11 license applications, improving compliance reporting efficiency by 53%.
  • Monitored and updated business licensing renewals, resulting in 50% fewer late fees and penalties for clients in 2018.
  • Reduced customer wait times by 33% by optimizing licensing application workflows and integrating automated status notifications.
  • Resolved customer complaints related to licensing delays, achieving 56% customer satisfaction improvement within several months.

Affiliations

  • International Association for Public Participation (IAP2)
  • National Association of Certified License Managers
  • Medical Device Licensing Association
  • Rotary International
  • Society of Women Engineers
  • Compliance Certification Board (CCB)
  • American Association of Business Licensing
  • Society for Technical Communication
  • National Association of Social Workers
  • International Licensing and Compliance Association

Certifications

  • Certification in Dispute Resolution & Negotiation Cedar Works
  • Certified Public Accountant (CPA)
  • Certified Revenue Administrator (CRA)
  • Enterprise Resource Planning (ERP) Certification Microsoft Excel
  • Certification in License Revenue Management Meridian
  • Institute of Professional Licensing Officers (IPLO) Certification
  • Certified Public Funds Investment Manager (CPFIM)
  • CompTIA A+ Technician
  • Certified Fraud Examiner (CFE)
  • Compliance and Data Analytics Certification Asana by Summit Group

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