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Skills

  • Operational improvement
  • Metric equipment knowledge
  • Client communication and interpersonal skills
  • Initiative component repair
  • Continuous process improvement
  • Hardware troubleshooting and repair
  • IT procurement and inventory tracking
  • System equipment
  • Communications
  • Active Directory Management

Work Experiences

  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Oversaw the training procedures for the maintenance team in order to ensure that they met company standards.
  • Looked for industry trends on social media and through online sources.
  • Collaborated with senior IT staff to design an inventory system identifying power usage and performance bottlenecks for QuickBooks, improving system efficiency by 48%.
  • Assisted in maintaining active inventory of hardware and software licenses, ensuring minimal oversubscription.
  • Analyzed system performance trends.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Assisted in wiring network hardware.
  • Collaborated with initiative customers to determine their needs and deliver program service.

Summaries

  • Adaptable Computer Technician Intern.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Service Technician with 4 years of experience in maintenance, troubleshooting, and repair, as well as an aptitude for budget management.
  • Hardworking and meticulous, with a passion for mentoring technicians and empowering leadership to develop highly effective teams.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the method business.
  • Frequently praised for completing service orders quickly and accurately documenting them.
  • Achieved a 40% decrease in setup time.
  • Accomplished intern in providing remote desktop support to various departments, improving first-call resolution rates and reducing the need for regional tech visits by 47%.
  • Audited user access changes.
  • Automated common network hardware configuration steps.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Consistently met team goals in user hardware setup by re-imaging an average of 2 units per day, ensuring no delays in onboarding.
  • Automated system backups for critical servers, minimizing downtime risk and ensuring full data recovery in under 13 minutes.
  • Stayed updated on system security protocols and applied patches regularly to reduce cyberattack vulnerabilities by 79% year-on-year.
  • Worked alongside network engineers to troubleshoot networking issues, improving overall system response time by 39% seconds.
  • Assisted in migrating 11 systems to cloud backup solutions, reducing server load capacity issues and improving data availability by 81%.
  • Supported the introduction of patch management automation tools, minimizing vulnerabilities and reducing update workloads for the team by 15%.
  • Organized and executed the imaging and reimaging of 2 workstations, accelerating deployment time by 48%.
  • Installed and configured wireless access points that increased Wi-Fi coverage by 68% and improved connectivity on-premise.
  • Designed steps for proactive monitoring and reporting downtime into centralized systems, reducing repeat hardware failures by 27%.

Affiliations

  • Joined the International Association of IT Asset Managers (IAITAM)
  • Member of the Red Hat Certified Professionals Community
  • Networking and Systems Internships through procedure Internship Program
  • Jaycees
  • Association for Computing Machinery (ACM) – Student Chapter
  • Affiliation with Local Hackathons and Code Fests in Boston
  • Lions Club
  • Association of Information Technology Professionals
  • Association with SANS Institute Cybersecurity & IT Professional Community
  • Member of Python Software Foundation (PSF)

Certifications

  • CompTIA Security+ Certification
  • Microsoft Certified Solutions Associate (MCSA): Windows Server
  • Certified Hardware Asset Management Professional (CHAMP)
  • Google IT Support Professional Certificate
  • Apple Certified Associate (ACA)
  • CompTIA A+ Certified Technician
  • Information Technology Infrastructure Library (ITIL) Foundation
  • Microsoft Office Specialist (MOS) Certification
  • CompTIA Server+ Certification
  • SHRM Senior Certified Professional (SHRM-SCP)

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