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Skills

  • Change Management
  • Supplier relationship management
  • Pricing strategy formulation
  • Partnership building with publishers
  • Business operations
  • Customer satisfaction management
  • ISBN tracking and standardization
  • Problem solving and conflict resolution
  • Critical thinking
  • Process improvement

Work Experiences

  • Increased the team's revenue by over $2 in sales.
  • Helped customers by answering their questions and completing their requests.
  • Achieved 12% higher returns for sellers.
  • Achieved 83% increase in digital textbook adoption.
  • Analyzed sales trends and recommended underperforming textbooks for removal, increasing shelf space efficiency by 66%.
  • Championed new sustainable initiatives.
  • Analyzed sales trends.
  • Achieved a 42% return success rate.
  • Kept my knowledge of store sales, payment policies, and security standards up to date.
  • Assisted students during high-volume rental return periods, maintaining an error-free process with a 84% return success rate.

Summaries

  • Collaborative professional with expertise in conducting detailed inventory audits, successfully identifying surplus stock and reducing waste by $18.
  • Aided faculty in finding high-impact academic resources.
  • Costs were consistently reduced while profits were increased.
  • Conducted detailed inventory audits.
  • Avoided inventory shortages.
  • Created an online textbook directory.
  • Contributed to a 25% growth in digital material adoption.
  • Accomplished in building strong supplier relationships, which enabled the introduction of first-time student discounts, saving each student an average of $16.
  • Avoided potential financial penalties of $4.
  • Sells initiative and standard products while keeping up with changing industry trends and customer preferences.

Accomplishments

  • Maintained up-to-date records of digital textbook licenses, ensuring legal compliance and avoiding penalties of over $10.
  • Partnered with external vendors to source limited availability materials, reducing procurement lead time by 15 days.
  • Streamlined internal textbook catalog maintenance, reducing manual entry errors by 24% and improving system accuracy.
  • Spearheaded the integration of Workday into textbook inventory systems, decreasing manual update times by 76%.
  • Resolved product issue through consumer testing.
  • Optimized textbook return processes, leading to a system that allowed for 32% faster customer refunds during high-volume periods.
  • Analyzed inventory turnover and proposed strategies that led to a 27% better utilization of bookstore shelving and storage areas.
  • Supported curriculum review with academic stakeholders, ensuring that textbook offerings met the needs of engineering courses.
  • Identified and implemented a digital platform for tracking textbook sales and inventory, improving reporting efficiency by 21% and reducing manual data entry.
  • Reviewed and recommended improvements to the textbook buyback program, increasing student participation by 34% over 2024.

Affiliations

  • International Association of Inventory Management Professionals (IAIMP)
  • Association of Information Technology Professionals
  • Campus Bookstore Advisory Board
  • Association for Computing Machinery
  • American Society of Safety Professionals
  • National Association of Social Workers
  • Special Libraries Association (SLA) – Academic Branch
  • Society for Textbook Research and Sustainability
  • American Library Association (ALA) – Textbook Affiliate Group
  • National Association of State Textbook Administrators (NASTA)

Certifications

  • CompTIA Network+
  • Certified Professional in Supply Management (CPSM) – Institute for Supply Management
  • First Aid/CPR Certified
  • Microsoft Certified Systems Engineer (MCSE)
  • CompTIA Security+
  • Certified eTextbook Specialist - Educational ePublishing Association
  • Certified in Logistics, Transportation, and Distribution (CLTD) – APICS
  • Certified Vendor Management Specialist (CVMS) - IACCM
  • Certified Project Management Professional (PMP), procedure
  • Customer Success Management Certified Associate - Pulse Academy

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