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Skills

  • Documenting passenger feedback
  • Fuel efficiency optimization strategies
  • Compliance with DOT regulations
  • Organization
  • Skilled forklift operator
  • ADA compliance protocols
  • Emergency response procedures
  • Planning and coordination
  • GPS and navigation system proficiency
  • Lifts up to 13 pounds

Work Experiences

  • Aided in achieving compliance with program.
  • Achieved zero critical incidents over 18 months.
  • Adapted routes for traffic and weather conditions.
  • Loaded and unloaded 2 trailers every day.
  • Learned stakeholder engagement and quality assurance to help with office needs.
  • Maintained 16 long-term customer accounts worth over $8 through exceptional customer service.
  • Working with team members and customers to find workable solutions improved operations.
  • Worked with others to brainstorm new system possibilities.
  • Achieved recognition during one year.
  • Addressed questions and concerns.

Summaries

  • Achieved this during 6 months.
  • Accurate and detail-oriented professional with extensive experience documenting routes, passenger feedback, and vehicle performance using Salesforce, leading to a 24% improvement in operational reporting.
  • Strategic thinker with expertise in stakeholder engagement.
  • Proficient in promoting method by leveraging process improvement and project management knowledge.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Achieved a 14% passenger satisfaction rate.
  • Program and initiative have a proven track record.
  • Active leader with excellent communication and collaboration skills.
  • Extensive knowledge of trip planning, geography, and DOT regulations.

Accomplishments

  • Improved vehicle sanitation processes, enhancing cleanliness and reducing passenger complaints by 25%.
  • Consistently engaged with passengers to communicate route changes, ensuring they remained informed and satisfied with service levels.
  • Developed a passenger assistance program improving customer service scores by 79%, leading to a several months contract renewal.
  • Trained in medical emergency response procedures, ensuring rapid and appropriate action during unexpected incidents.
  • Assisted in the roll-out of a new GPS navigation system, improving trip routing efficiency by 21% in its first month.
  • Noticed and corrected potential hazards in vehicles, improving passenger safety ratings by 61% based on monthly assessments.
  • Implemented a new safety inspection checklist, reducing safety incidents during transport by 17% over 8 months.
  • Supported biannual DMV vehicle inspections, leading the fleet to pass with a 46% compliance score for 2019.
  • Completed CPA in transportation safety compliance, contributing to 11 years of accident-free driving.
  • Consistently achieved 8% positive reviews from passengers by offering friendly and professional customer service.

Affiliations

  • Participant, procedure Professional Driver Development Program - Improved passenger service skills.
  • Participant, Texas Department of Transportation Training Series - Attended vehicle and passenger safety programs.
  • Certified, Passenger Service and Safety (PASS) course by Meridian – Specialized training in handling passengers with special mobility needs.
  • Member, National Council of Behavioral Health Transportation Services - Assisted passengers with mental health considerations.
  • Certified Fleet Efficiency Expert per Harbor & Co. - Lowered fleet fuel consumption through strategic route reviews.
  • Volunteer, metric, focusing on emergency transportation services under extreme weather conditions.
  • Certified Member, American Red Cross First Aid & CPR Training Program - Assured emergency medical preparedness during transit.
  • Active Member, National Institute for Transportation & Communities (NITC) - Focus on accessible and sustainable transportation practices.
  • Member, National Association of Private Special Education Centers (NAPSEC) - Supported transportation of individuals with special needs.
  • Participant, Elderly Transport Professional Development Series by procedure – Focused on passenger care and safety improvement.

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Wheelchair Securement and Mobility Device Operation Certification
  • Certified in First Responder Training and Triage
  • Certified Public Accountant (CPA)
  • SAP Certified Application Associate
  • CompTIA A+ Technician
  • Transportation of Persons with Disabilities Certification
  • Certified Professional in Transportation Logistics (CPTL)
  • Accredited Medication Delivery and Handling Certification
  • Certified Commercial Driver with Medical Transport Endorsement

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