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Skills

  • CCTV
  • Planning and coordination
  • GPS and navigation system proficiency
  • Business operations
  • Problem resolution
  • Process improvement
  • Collaboration with dispatch teams
  • Adaptability in dynamic environments
  • Accident prevention strategies
  • Communicating with passengers with special needs

Work Experiences

  • Contacted customers to coordinate delivery times prior to delivery.
  • Checked the contents of 15 daily inventory loads against Bills of Lading with 2% accuracy.
  • Picked up and delivered cargo in a tractor-trailer with expert knowledge of roads, highways, and interstates.
  • Assisted passengers with secure seatbelt use and wheelchair lockdown systems, successfully reducing trip delays related to safety concerns by 79%.
  • Loaded and unloaded 2 trailers every day.
  • Learned stakeholder engagement and quality assurance to help with office needs.
  • Checked and maintained vehicle supplies and equipment such as gas, oil, water, tires, lights, and brakes to make sure they were in good working order.
  • Went 6 days without having an accident while driving a car.
  • Assisted in the creation of metric procedures.
  • Achieved zero accidents or tickets.

Summaries

  • Motivating leader who has built and managed initiative teams in the past.
  • Achieved a 54% improvement in operational reporting.
  • Achieved zero accidents or incidents over 6 months.
  • PMP certified
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Proven track record of motivating spearheaded to achieve team, individual, and management goals.
  • Extensive knowledge of trip planning, geography, and DOT regulations.
  • Comprehensive trip planning, geography, and DOT knowledge.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Dependable Chair Van Driver who is dedicated to completing each task in a timely, efficient, and safe manner.

Accomplishments

  • Safely transported an average of 7 passengers per day while strictly adhering to assigned schedules and safety protocols.
  • Assisted in the roll-out of a new GPS navigation system, improving trip routing efficiency by 21% in its first month.
  • Coordinated with various teams to ensure smooth transitions between shifts, avoiding service delays and improving satisfaction by 85% with passengers.
  • Enhanced customer experience by providing friendly, efficient service, resulting in a 45% increase in repeat ridership over several months.
  • Consistently engaged with passengers to communicate route changes, ensuring they remained informed and satisfied with service levels.
  • Supported biannual DMV vehicle inspections, leading the fleet to pass with a 46% compliance score for 2019.
  • Proactively identified and addressed small mechanical issues that improved vehicle performance and reduced service interruptions.
  • Improved vehicle gas mileage by 84% by identifying more efficient driving techniques and implementing fuel-saving strategies.
  • Leveraged knowledge of local traffic patterns to consistently meet or exceed delivery and pick-up time goals by 18% each month.
  • Reduced average trip time by 72% through real-time route optimization, improving daily on-time performance.

Affiliations

  • Certified Member, American Red Cross First Aid & CPR Training Program - Assured emergency medical preparedness during transit.
  • Certificant, Defensive Driving Certification - standard accredited.
  • Member, National Safety Council (NSC) - Focused on promoting safe and healthy transportation practices.
  • Certified Member, American Public Transportation Association (APTA) Excellence Program - Provided insights into accessible transport trends.
  • Completed, Vehicle Sanitation Workshop by procedure - Earned certification for maintaining high sanitation standards amidst COVID-19.
  • Trauma-Informed Care Certification from Cedar Works - Ensured sensitive client handling during transport.
  • Attendee, Driver Safety and Compliance Forum by method - Expanded knowledge on safety protocols.
  • Member, Americans with Disabilities Act (ADA) Advisory Committee - Ensured vehicle compliance and passenger safety.
  • Member, American Bus Association (ABA) - Engaged with industry best practices and safety standards for commercial drivers.
  • Volunteer, program - Provided mobility assistance and transportation for seniors.

Certifications

  • American Academy of Financial Management (AAFM)
  • Transportation of Persons with Disabilities Certification
  • Human Services Transportation Certification
  • CompTIA Security+
  • Certified Non-Emergency Medical Transportation (NEMT) Driver
  • Certified in First Responder Training and Triage
  • Transportation Worker Identification Credential (TWIC)
  • First Aid/CPR and AED Certification from Lakeside Partners
  • Certified Driver's License with Passenger Endorsement
  • Certified in Passenger Vehicle Inspection Procedures

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