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Skills

  • Women's health exams
  • Sanitation
  • Mentoring new case managers
  • Acute and chronic disease interventions
  • Patient and family advocacy
  • Health risk assessment
  • Improvement in patient compliance with treatment plans
  • Departmental training and mentoring
  • Acute care expertise
  • Chronic disease management

Work Experiences

  • Gave patients, families, and caregivers information on diagnosis and prognosis, treatment options, disease process and management, and lifestyle choices.
  • Oversaw nursing activities for 8 departments at a 6-bed hospital with 12+ employees, advising nurses on how to provide excellent patient care and satisfaction.
  • Reported findings to quality departments and collaborated with the team to develop corrective actions for any deficiencies after conducting routine restraint audits.
  • Collaborated with insurance companies to negotiate patient care coverage, securing $16 in additional funding for critical treatments.
  • Acted quickly in situations that threatened the unit's safety and security, implementing crisis prevention interventions to control and de-escalate the situation.
  • Achieved a 16% decrease in complications.
  • Achieved a 81% improvement in self-management.
  • Gave medications and treatments to patients and tracked their responses while collaborating with healthcare teams to adjust treatment plans.
  • Conducted ongoing assessments to assess mental health needs and collaborated with a multidisciplinary team to create, implement, manage, and modify individualized care plans.
  • Built collaborative partnerships with external vendors to streamline patient equipment needs, reducing delays in obtaining medical devices by 16 days.

Summaries

  • Costs were consistently reduced while profits were increased.
  • In fast-paced emergency medicine settings, prioritizes clinical and operational tasks.
  • Achieved 15 fewer days to specialist consultations.
  • Certified Case Disease Manager with over 2 years of experience.
  • Achieved a 16% boost in patient engagement with care plans.
  • With strong attention to detail, clinical expertise, and emergency response experience, she is adaptable and resilient.
  • Professionally trained with vendor management and strategic planning abilities.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Proven leader with a track record of successfully uniting and guiding nursing teams toward patient care goals, increased satisfaction, and the continuous implementation of widespread healthcare system initiatives.

Accomplishments

  • Attained ITIL in disease management, enhancing team efforts and contributing to a 28% increase in patient satisfaction.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed patient communication protocols that improved overall patient satisfaction by 49% within 2023.
  • Collaborated with team of 6 in the development of program.
  • Utilized data analytics to track patient outcomes, identifying areas of care improvement, reducing complication rates by 46% within several months.
  • Lead quarterly interdisciplinary reviews to assess patient care plans, achieving a 48% reduction in adverse events related to process diseases.
  • Organized and coordinated post-discharge home care for 5 patients, reducing readmissions by 36%.
  • Facilitated the implementation of a telehealth system that expanded care access, increasing rural patient engagement in follow-up visits by 38%.
  • Led multidisciplinary care teams for the management of 10 complex patients, achieving a 42% reduction in hospital readmission rates.
  • Developed educational materials and trained over 12 staff members across clinics, resulting in a 54% improvement in protocol adherence.

Affiliations

  • International Association of Administrative Professionals
  • American Association of Managed Care Nurses (AAMCN)
  • Council for Affordable Quality Healthcare (CAQH)
  • Public Health Accreditation Board (PHAB)
  • Alliance of Professional Health Advocates (APHA)
  • Association of Information Technology Professionals
  • Patient-Centered Outcomes Research Institute (PCORI)
  • National Case Management Network (NCMN)
  • American Society of Safety Professionals
  • Professional Patient Advocacy Institute (PPAI)

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Care Transition Practitioner (CCTP) - framework
  • Certified Business Analysis Professional (CBAP)
  • Elder Care Coordination Certification - initiative
  • Nurse Executive Certification (NE-BC) - metric
  • CompTIA Security+
  • CompTIA Network+
  • SHRM Certified Professional (SHRM-CP)
  • Certified Public Accountant (CPA)
  • Certified Hospice and Palliative Nurse (CHPN) - Hospice and Palliative Credentialing Center

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