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Skills

Order processing
Network development
Cross-sell and up-sell techniques
Collaborative Leadership
Market trend analysis
Account servicing
Contract negotiation
Data-driven decision making
Service agreements
Implementations

Work Experiences

Used Workday to keep track of important account and sales information in the company database.
Analyzed client feedback and market data.
Used a consultative approach to client relationship development, which resulted in a 6% client retention rate.
Increased the team's revenue by over $11 in sales.
Expanded the company's portfolio by bringing in business from initiative industries.
Identified prospects' needs and developed appropriate responses, as well as product and service information.
Oversaw strategy, planning, and measurement to ensure that standard campaigns were as effective as possible.
Achieved over 5 successful deal closures.
Aligned solutions with business needs.
Assessed inventory and delivery requirements, then devised strategies to meet customer needs.

Summaries

Advised and mentored a team of Client Solutions Executives in order to bring in $16 in new accounts in 6 months.
Customers have increased by 3%, and new sales revenue has increased by more than $17.
Achieved 22% upsell rate.
Achieved 36% sales growth.
Accomplished Client Solutions Executive skilled in consultative selling, consistently surpassing KPIs and achieving 72% sales growth through personalized client engagement.
Client Solutions Executive is a multi-talented Client Solutions Executive who is consistently rewarded for planning and operational improvements.
Accomplished in scaling client engagement strategies, contributing to industry-leading onboarding approaches that improved long-term retention by 81%.
A Client Solutions Executive with a proficiency in upselling and cross-selling, driving a significant 61% growth in total sales revenue via personalized customer approaches.
A results-oriented Client Solutions Executive with a passion for driving customer satisfaction and managing a pipeline of high-value accounts with precision and insight.
Bringing 16 years of experience in this field.

Accomplishments

Monitored client behavior and recommended custom solutions, driving a $17 increase in revenue per account over one year.
Utilized in-depth market analysis to generate targeted B2B marketing campaigns, driving a client acquisition rate increase of 53%.
Negotiated contracts worth $9 annually, driving profitability and securing long-term partnerships with key accounts.
Facilitated 11 client presentations that directly contributed to $9 in closed deals.
Used Microsoft Excel to develop inventory tracking spreadsheets.
Successfully managed accounts ranging from $2 to $14, optimizing service delivery and solution deployment.
Led contract negotiations, securing over 5 long-term agreements worth a total of $4, enhancing company profitability.
Collaborated with team of 14 in the development of procedure.
Identified and penetrated untapped markets, achieving annual revenue growth of 20% in under several months.
Managed large-scale solution rollouts for multinational clients, ensuring a smooth deployment that resulted in 5% less churn.

Affiliations

Customer Retention Council
American Marketing Association
Project Management Institute (PMI) – Global Network
Women in Sales Leadership (WISL)
Association for Strategic Planning (ASP)
Toastmasters
Rotary International
Salesforce Administrator Certification
Society of Women Engineers
Technology Services Industry Association (TSIA)

Certifications

Advanced Negotiation and Influence Certification
Advanced Consulting Certified Professional (ACCP)
Certified Strategic Account Manager (CSAM)
Certified Business Analysis Professional (CBAP)
Google Analytics Individual Qualification (GAIQ)
Certified Partner Success Manager from Ironclad Systems
SHRM Senior Certified Professional (SHRM-SCP)
First Aid/CPR Certified
Certified Business Relationship Management Professional (BRMP)
Certified Public Accountant (CPA)

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