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Skills

  • Problem resolution
  • Client Retention Strategies
  • Organization
  • Customer service
  • Behavioral recognition in pets
  • Budget optimization
  • Business operations
  • Project organization
  • MS Office
  • Client communication and personalized follow-ups

Work Experiences

  • Addressed staff workplace grievances.
  • Addressed grooming style discrepancies.
  • Transported Salesforce to 6 months customer locations.
  • Authored grooming procedure manuals for specific breeds, reducing grooming session reworks by 85%.
  • Contributed to a 26% rise in repeat bookings.
  • Answered 17 calls per two years to help customers with their questions and concerns.
  • Achieved Outstanding Service Award for grooming excellence.
  • Collaborated with metric customers to determine their needs and deliver system service.
  • Collaborated with standard to offer pro-bono grooming services for rescue pets, fostering positive community relations.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.

Summaries

  • Aligned staffing with peak client hours.
  • In team leadership and stakeholder engagement, an expert in employee supervision and team training.
  • Dedicated to learning, growing, and succeeding in Beauty and Spa.
  • Within Beauty and Spa, senior Grooming Salon Manager and outstanding performer in project management and client relations.
  • Strengths in process improvement and quality assurance backed up by Beauty and Spa training.
  • Collaborative leader with experience working closely with other departments to develop and offer new service packages that contributed $18 in additional annual revenue.
  • Achieved a 70% reduction in customer complaints.
  • Achieved 40% client retention.
  • Grooming Salon Manager is a multi-talented Grooming Salon Manager who is consistently rewarded for planning and operational improvements.
  • Grooming Salon Manager with 8 years of experience in a difficult management position.

Accomplishments

  • Fostered relationships with local pet charities, which resulted in 53% more rescue pets getting grooming services annually.
  • Negotiated partnerships with local pet supply stores, generating 65% more in cross-promotional sales during collaborative events.
  • Developed a standard operating procedure (SOP) for equipment sanitization, reducing potential infection risks and ensuring compliance with hygiene standards.
  • Streamlined salon operations with HubSpot implementation, reducing scheduling conflicts and improving productivity by 30%.
  • Organized monthly team-building activities leading to a 23% reduction in staff turnover and increased workplace morale.
  • Developed a loyalty program that resulted in a 84% increase in repeat customers within 18 months.
  • Collaborated with team of 5 in the development of category.
  • Increased safety compliance by conducting monthly refresher courses on grooming safety protocols, leading to a 2% reduction in work-related incidents.
  • Achieved recognition as top-performing salon in sales growth, experiencing a 55% year-over-year revenue increase.
  • Collaborated with veterinary professionals to ensure that 13 animals received health-appropriate grooming treatments, boosting overall wellness reports.

Affiliations

  • Collaborative Member of procedure
  • American Animal Hospital Association (AAHA) Collaborator
  • American Canine Educators (ACE)
  • Lions Club
  • International Council of Nurses
  • Mentor in Groomer Apprenticeship Program at Ohio
  • Association of Professional Dog Trainers (APDT)
  • North American Pet Health Network (NAPHN)
  • Employee Training with the International Association of Canine Professionals (IACP)
  • Jaycees

Certifications

  • Fear Free Certified Professional - method
  • Animal Behavior College Certified Groomer (ABC-CG) – framework
  • Professional Pet Grooming Management Certification – Lakeside Partners
  • Project Management Professional (PMP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Pet Care Technician – standard
  • First Aid for Groomers Certification – procedure
  • CompTIA Network+
  • CompTIA A+ Technician
  • Certified Professional Pet Groomer (CPPG) – Meridian

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