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Skills

  • Cloud Solutions Architecture
  • Client onboarding and support
  • IT team leadership and supervision
  • End-user training and support
  • Cross-functional collaboration
  • Operational efficiency improvement
  • Business process reengineering
  • Enterprise software deployment
  • Product development
  • Communications

Work Experiences

  • Created interface protocols.
  • Boosted overall system uptime by 51%.
  • Automated key processes.
  • Coordinated cross-functional teams for large-scale integrations, resulting in $12 cost savings annually.
  • Conducted sessions post-rollout.
  • Achieved $4 in cost reduction.
  • Achieved a 72% reduction in redundant workflows.
  • Investigated and addressed metric system issues to improve usability and functionality.
  • Worked closely with upper management to develop and implement new processes in order to drive strategy.
  • Assisted with due diligence, contracting, and valuation during the acquisition process.

Summaries

  • Collaborative and skilled in working with diverse IT and business units.
  • Achieved 47% fewer data entry errors.
  • Achieved digital transformation.
  • Aligned strategies with business objectives.
  • Integrated Specialist is a multi-talented Integrated Specialist who is consistently rewarded for planning and operational improvements.
  • Expert innovator with a track record of recommending new technologies to improve existing systems and introduce new ones.
  • Collaborated with stakeholders and vendors.
  • Achieved results within 18 months.
  • Achieved a 32% reduction in client onboarding time.
  • Achieved successful integrations.

Accomplishments

  • Devised operational strategies that improved real-time KPI tracking, leading to a 73% boost in team performance.
  • Resolved product issue through consumer testing.
  • Integrated third-party APIs into an internal system, streamlining data exchange and decreasing errors by 39%.
  • Increased cross-departmental collaboration efficiency by 68% through the deployment of integrated workflow management tools.
  • Collaborated with vendors to upgrade and integrate third-party SaaS tools, positively impacting compliance tracking by 65%.
  • Designed and managed the integration of a cloud-based system that resulted in 30% faster server response times.
  • Implemented a robust data validation framework, reducing post-deployment corrections by 22% and improving data integrity.
  • Implemented KPI tracking systems that improved operational efficiency by 48% through data-driven decision making.
  • Collaborated with a team of 14 on implementing a custom CRM solution leading to a 24% improvement in customer satisfaction within 6 months.
  • Applied Agile project management practices, completing system integration 10 weeks ahead of schedule and under budget.

Affiliations

  • Rotary International
  • National Society of Leadership and Success - Technology Chapter
  • Society of Women Engineers
  • Association for Computing Machinery
  • Technology Business Management (TBM) Council
  • Human-Computer Interaction Association
  • Association for the Advancement of Artificial Intelligence (AAAI)
  • Lean Technology Professionals Association
  • The Institute for Operations Research and the Management Sciences (INFORMS)
  • American Marketing Association

Certifications

  • CompTIA Network+
  • Certified Integration Architect - Microsoft Excel
  • Certified Information Systems Auditor (CISA)
  • ScrumMaster Certification (CSM)
  • CompTIA Security+
  • Certified Business Analysis Professional (CBAP)
  • Certified Automation Anywhere RPA Professional
  • Certified Java Developer - Integration Specialist
  • Certified IoT Specialist - Jira
  • Professional Scrum Master I (PSM I)

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