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Skills

  • Key performance indicators (KPIs) creation
  • Account management
  • Strategic planning
  • Sales funnel process overhauls using Microsoft Excel
  • Compensation models and incentive design
  • Business development and planning
  • Sales forecasting accuracy improvement
  • Demo-to-close conversion rate optimization
  • International sales expansion coordination
  • Database management

Work Experiences

  • Implemented new inventory management procedures that reduced product theft by 3% in 18 months.
  • Oversaw targeted training programs aimed at informing employees about product features and service capabilities.
  • Managed a team of 10 people who sold method products and services worth more than $9.
  • Researched and implemented new strategies to expand the company's operations and customer base.
  • Developed and implemented new online marketing strategies that resulted in a 7% increase in sales.
  • Worked with upper management to implement continuous improvements and help the team achieve its objectives.
  • Worked hard to resolve one-of-a-kind and recurring complaints, as well as promote loyalty and improve operations.
  • Implemented Adobe Creative Suite to streamline process procedures and framework tasks.
  • Worked to resolve issues with high-profile customers in order to maintain relationships and increase the number of repeat customers.
  • Evaluated the individual and team performance of each location, analyzing data trends to determine the best methods for increasing sales.

Summaries

  • Achieved a 74% improvement in closed deals across territories.
  • Expert in boosting revenue and sales while increasing productivity and customer satisfaction.
  • Adept at system implementations.
  • Detail-oriented and committed to creating efficient environments in which to provide excellent service.
  • Achieved a 32% increase in sales pipeline expansion.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Accomplished Director of Sales Operations driven to lead sales teams to achieve record-setting revenue gains. Manage 15+ accounts, generating more than $2 in revenue per several months.
  • Addressed gaps with tech-driven solutions.
  • Adept at budget management.

Accomplishments

  • Designed and launched an incentive compensation model that rewarded top performers, driving 29% year-over-year improvement in team performance.
  • Formalized a system for recurring competitive analysis and market intelligence, empowering the sales team to increase conversion rates against competitors by 56%.
  • Documented and resolved standard which led to framework.
  • Introduced advanced forecasting techniques in coordination with finance, improving forecast accuracy by 84% and reducing variance across 2 quarters.
  • Designed and implemented a quota-setting framework, increasing consistency and objectivity in performance measurement across 15 sales departments.
  • Created a detailed sales analytics dashboard that increased team visibility into performance metrics, resulting in a 37% improvement in data-driven decision making.
  • Executed a territory expansion strategy that resulted in 83% sales growth across previously underperforming regions.
  • Implemented Salesforce reporting automations that provided the executive team with key insights, reducing decision lag time on pricing and discounting by 8 hours per cycle.
  • Led a comprehensive sales ops overhaul that integrated standard, leading to an expansion in territory coverage and increased new market penetration by 21%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • National Association of Sales Operations Professionals
  • Association for Business Technology and Sales Systems
  • Professional Pricing Society (PPS)
  • Women in Sales Leadership (WISL) – Mentorship Program
  • Association of Information Technology Professionals
  • Consultative Selling Council
  • Society of Sales Operations Professionals
  • Jaycees
  • Revenue Collective
  • American Marketing Association

Certifications

  • Certified Public Accountant
  • Six Sigma Green Belt Certification - Meridian - 2023
  • Negotiation Mastery - Harvard Business School Online
  • Strategic Account Management Association (SAMA) Certification
  • Executive Program in Strategic Sales Management - Ironclad Systems
  • Cisco Certified Network Associate (CCNA)
  • Advanced CRM Management Certification - Workday
  • Cisco Certified Internetwork Expert (CCIE)
  • Revenue Operations Leadership Certification - Pavilion
  • Certified Business Analysis Professional (CBAP)

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