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Skills

  • Data accuracy and maintenance
  • Scripted calls
  • Objection resolution skills
  • Outbound and inbound calls
  • Appointment scheduling
  • Sales proficiency
  • Documentation
  • Customer relationship building
  • Tenacious
  • Diplomatic

Work Experiences

  • Achieved President's Club.
  • Assisted in the design of a prospecting guide.
  • Achieved results over the course of metric.
  • Achieved a 30% reduction in operational redundancies.
  • Achieved results in fewer than 12 calls.
  • Achieved Excellence Award for surpassing monthly call-related metrics such as call duration and conversation depth in 2020.
  • Overcame objections by employing friendly and persuasion tactics.
  • Achieved a 16% successful conversion rate.
  • Analyzed call analytics.
  • Generated a minimum of 11 new leads every day.

Summaries

  • Achieved Innovation Award for surpassing sales goals by 39% in 2021.
  • Achieved a 17% lead-to-sale conversion rate.
  • Specializes in juggling multiple tasks at the same time.
  • Willingness to contribute to the success of the team as a whole.
  • Remarkable telemarketer who is always able to provide excellent customer service.
  • Within Miscellaneous, senior Telemarketing Sales Opener and outstanding performer in process improvement and risk assessment.
  • Adaptable and results-oriented Telemarketing Sales Opener.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved 50% beyond set quotas.
  • Pleasant, punctual, dependable, and computer literate.

Accomplishments

  • Consistently achieved 83% above monthly sales targets by implementing personalized communication strategies.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 4 in the development of program.
  • Developed and implemented objection handling strategies, increasing the likelihood of callbacks by 64%.
  • Exceeded KPI expectations by securing multiple enterprise deals for an average growth rate of 69% per month.
  • Collaborated with sales leadership to revamp telemarketing scripts, resulting in a 83% sales uplift in initiative.
  • Reengineered sales scripts that resulted in a 36% decrease in call refusals over method.
  • Optimized telemarketing workflows, leading to sharper call times and a 24% increase in outreach efficiency.
  • Monitored and improved the quality of outbound calls using framework analytics, resulting in fewer cold-call failures.
  • Significantly improved lead-to-sales conversion by deploying targeted follow-up strategies using CRM software (QuickBooks).

Affiliations

  • Freemason
  • Telemarketing Leadership Development Program Graduate 2019
  • Association for Supply Chain Management (APICS)
  • Certified Sales Leadership Professional (CSLP)
  • Association of Information Technology Professionals
  • Call Center Solutions Conference Attendee 2018
  • Certified in Inside Sales Techniques by Brightline
  • Certified in Customer Acquisition Strategies Salesforce
  • Certified in Social Selling and Digital Lead Generation 2016
  • International Association of Administrative Professionals

Certifications

  • CompTIA A+ Technician
  • Certified Inside Sales Professional (CISP)
  • Facebook Ads Certification for Lead Generation
  • Customer Service Certificate by Harbor & Co.
  • CompTIA Security+
  • Certified Public Accountant (CPA)
  • Apple Certified Associate (ACA)
  • Certified Conversational Sales Professional by Meridian
  • Certified Business Analysis Professional (CBAP)
  • Cisco Certified Network Associate (CCNA)

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