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Skills

  • Pet charting information
  • Customer retention strategies
  • Heavy lifting
  • Music showcase training
  • Creative problem solving
  • Safety measures
  • Business Development
  • Excellent communication
  • Lead development
  • Expense control

Work Experiences

  • Process was planned and carried out by me.
  • Made a proposal
  • Successfully led key projects that yielded a framework.
  • Established
  • Kept track of all company inventory by monitoring multiple databases.
  • Recommendation
  • Made a decision.
  • Identified
  • Guided
  • Improved locomotive material expense tracking by 17%.

Summaries

  • Ability to complete tasks accurately despite interruptions and competing demands has been demonstrated.
  • Professional with over 17 years of experience in project management and process improvement initiatives across the enterprise.
  • Fluent in both English and Spanish.
  • Demonstrated ability to cultivate relationships with key retail clients in order to expand client accounts and maintain business growth.
  • Excellent communicator and team player looking for a position as a QA analyst with a forward-thinking company.
  • Motivated
  • Customer-focused, strategic-thinking salesperson with more than 20 years of experience in developing relationships, cultivating partnerships, retaining top accounts, and expanding profit channels.
  • Pragmatic
  • Multi-tasking and self-motivated leader who designs and develops powerful print and graphic media materials with keen attention to detail, articulate communication skills, and strong aesthetic sense.
  • A committed, tactical team builder and strategic planner seeking a position in account management or sales with a forward-thinking elevator service and construction firm.

Accomplishments

  • Developed a reporting system for KPIs, giving leadership real-time insights that contributed to a 52% improvement in membership acquisition strategies.
  • Boosted referral program participation by 50% through targeted member engagement strategies and benefit framing.
  • Designed and executed member exclusive events, increasing engagement and resulting in 72% upsell of premium memberships.
  • Collaborated with team of 13 in the development of initiative.
  • Overhauled membership benefits program, driving a 36% increase in premium membership upgrades during the past year.
  • Optimized membership onboarding experience, resulting in 18% improvement in new member engagement within the first 7 days.
  • Liaised across departments to streamline membership tracking systems, enhancing data accuracy and efficiency by 19%.
  • Fostered partnerships with 16 key associations, which contributed to an increase of $2 in new sales.
  • Implemented personalized follow-up processes that increased membership renewal rates by 75% over several months.
  • Documented and resolved category which led to method.

Affiliations

  • Certified Professional, HubSpot Sales Leadership – Completed coursework in CRM systems to facilitate customer support escalations and cold lead responses.
  • Volunteer, National Small Business Association – Worked with emerging businesses to build partnerships that foster growth in membership sales and acquisition.
  • Member, Women in Sales Leadership Association (WSLA) – Actively contributed to fostering an inclusive professional community focused on elevating female sales professionals.
  • Collaborator, Corporate Partnerships Council – Joined initiatives focused on developing local business partnerships to enhance member acquisition programs.
  • Member, Sales Enablement Society – Attended training on building effective sales enablement programs, including script development and template creation.
  • Affiliate, Society of Marketing Professional Services (SMPS) – Collaborated with professionals in marketing, sales, and client delivery to monitor effective branding strategies.
  • Alumni, Executive Sales Leadership Program – Completed formal education focused on honing advanced sales techniques, which helped prepare forecasts and reports.
  • Member, Business Marketing Association - Participated in events focusing on the latest technologies for sales outreach and relationship management for corporate partnership growth.
  • Certified Member, Sales Management Association (SMA) – Engaged in strategic workshops and certification courses centered around sales management and revenue forecasting.
  • Member, Digital Marketing Institute (DMI) – Participated in sessions on improving social media presence for marketing and inbound membership inquiries.

Certifications

  • Certified Professional Sales Leader (CPSL) - Beacon Labs
  • Professional in Sales and Marketing (PSM) - 2017
  • Certified Public Speaking and Presentation Specialist - Brightline
  • Certified B2B Sales Specialist – Harbor & Co.
  • Customer Success Management Certification - Meridian
  • Public Speaking Mastery Certification - Harbor & Co.
  • Advanced Learning Path for SaaS Sales Excellence - QuickBooks
  • Certified Customer Service Professional (CCSP) - 2021
  • Customer Relationship Management (CRM) Diploma - Harbor & Co.
  • Advanced Certificate in Data Analytics for Sales Leadership - Brightline

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