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Skills

  • Medication management
  • Family therapy
  • Event planning
  • Grant writing
  • Substance abuse expertise
  • Proficient in Power BI
  • Organized
  • Client health monitoring
  • Membership oversight
  • Decisive

Work Experiences

  • Oversaw the logistics of volunteer scheduling, supply, and transportation.
  • Was in charge of scheduling, marketing, contract logistics, and supply and equipment maintenance.
  • Created schedules and work plans.
  • Coordinated team development activities and trainings with senior case managers.
  • Communicated with people of various ethnic and cultural backgrounds on a daily basis.
  • Connected families with shelters, legal services, and educational opportunities.
  • Worked with staff to improve their performance and interactions with residents by mentoring and coaching them.
  • Referred them to community resources to improve residents' well-being and quality of life.
  • Provided constructive feedback and contributed ideas at weekly staff meetings.
  • Was in charge of training all new employees.

Summaries

  • Executive Director with extensive experience who is currently pursuing an MBA.
  • Group Home Manager is a multi-talented Group Home Manager who is consistently rewarded for planning and operational improvements.
  • Dedicated to improving the lives of residents through proper nutrition and enjoyable activities.
  • Volunteer Coordinator with a mission is successful in recruiting and retaining volunteers to meet various organizational needs.
  • Multilingual public service professional with a recent bachelor's degree.
  • Dedicated to learning, growing, and succeeding in Community and Public Service.
  • With 4 years of experience in education and human resources, I am a compassionate Community Service Specialist.
  • Clear understanding of stakeholder engagement and quality assurance as well as budget management training.
  • Group Home Manager with 8 years of successful performance reporting and cross-functional collaboration experience.
  • By effectively managing staff and budgets, the dedicated Home Manager ensures that residents are safe and well-cared for.

Accomplishments

  • Collaborated with leadership to reduce operational costs by reviewing contracts, achieving savings of 76%.
  • Established partnerships with local healthcare providers, reducing referral times by 34% and increasing resident satisfaction.
  • Successfully mediated family conflicts, resolving 8 cases and improving resident-family relationships by 18%.
  • Managed initiative residential facility serving 8 families.
  • Led initiatives that streamlined communication between families and care staff, reducing complaints by 30%.
  • Planned daily activities centered on personal growth, with over 6% of participants reporting improved quality of life.
  • Monitored staff adherence to medication administration protocols, maintaining 57% compliance over the past year.
  • Led staff scheduling and shift coordination efforts, resulting in a 74% improvement in service continuity.
  • Collaborated with team of 14 in the development of metric.
  • Implemented custom behavior plans for residents with specialized needs, contributing to a 68% decrease in incidents.

Affiliations

  • Society for Social Work Leadership in Health Care (SSWLHC)
  • Jaycees
  • National Association of Social Workers
  • Project Management Institute
  • American Society of Safety Professionals
  • Partnership for Quality Home Care
  • Association for Computing Machinery
  • Psychosocial Rehabilitation Association
  • Partnership for Inclusive Disaster Strategies
  • Coalition for Community Living

Certifications

  • Certified Health Care Manager (CHCM)
  • Certified Human Services Professional (CHSP)
  • Certified Developmental Disabilities Professional (CDDP)
  • HIPAA Compliance Certification
  • Certified Case Manager (CCM)
  • Licensed Clinical Social Worker
  • Salesforce
  • Nursing license
  • CPR and First Aid Certification – American Heart Association
  • Certified Risk Management Professional (CRMP)

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