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Skills

  • Employee performance management
  • Organized
  • Community resources
  • Fundraising
  • Relationship building
  • Data analysis
  • Team oversight
  • Client needs assessments
  • Strong PR background
  • Fluent in Portuguese

Work Experiences

  • Worked with staff to improve their performance and interactions with residents by mentoring and coaching them.
  • Attendance at community events, promotional materials, and other methods were used to recruit new members.
  • Helped staff keep residents' health in check by scheduling medical appointments and coordinating transportation.
  • Intervened to protect residents and others in times of crisis.
  • Evaluated clients' work readiness, made referrals, and provided job search coaching.
  • Referred clients to the appropriate team members, community agencies, and organizations to meet treatment needs.
  • Enlisted the help of members of the community for projects and activities.
  • Referred them to community resources to improve residents' well-being and quality of life.
  • Held community workshops to promote various programs and inform the public about services that are available.
  • Attended 13 professional conferences and meetings related to community service projects each month.

Summaries

  • Family therapy, substance abuse prevention, and parent-child conflict resolution are all areas where I have a lot of experience.
  • Intelligent Social Services Director with experience in budgeting and program management.
  • With 4 years of experience in education and human resources, I am a compassionate Community Service Specialist.
  • Skilled at forming strong alliances in order to achieve organizational goals.
  • Looking to combine a solid education with the experience of working for a non-profit that is dedicated to helping others.
  • Group Home Manager is a highly motivated and skilled Group Home Manager who can gracefully handle difficult client issues.
  • At a well-established nonprofit organization, I'm looking to manage highly professional teams.
  • In community service, driven and newly promoted Executive Director.
  • Adults with developmental and intellectual disabilities benefit from the services provided by Community Service Specialists.
  • Offering a thorough understanding of quality service as well as federal and state regulations governing group homes.

Accomplishments

  • Planned daily activities centered on personal growth, with over 6% of participants reporting improved quality of life.
  • Collaborated with team of 14 in the development of metric.
  • Oversaw medication inventory management, reducing errors by 19% over the past year.
  • Facilitated 12 community meetings, ensuring communication transparency and increasing family satisfaction.
  • Redesigned onboarding processes for new hires, reducing average training time by 4 days and improving staff readiness.
  • Collaborated with leadership to reduce operational costs by reviewing contracts, achieving savings of 76%.
  • Developed a staff appreciation program, reducing turnover by 57% and increasing job satisfaction metrics by 13%.
  • Partnered with category to introduce enrichment services, improving resident engagement by 66%.
  • Utilized data from resident health reports to drive improvement; increased tracking accuracy by 77%.
  • Managed initiative residential facility serving 8 families.

Affiliations

  • Association for Supply Chain Management (APICS)
  • American Network of Community Options and Resources (ANCOR)
  • Residential Care Consortium of Chicago
  • Rotary International
  • State Council for Independent Living Programs Chicago
  • Global Alliance for Behavioral Health and Social Justice
  • American Academy on Home Care Medicine
  • National Council on Independent Living (NCIL)
  • Association for Computing Machinery
  • National Association of State Directors of Developmental Disabilities Services (NASDDDS)

Certifications

  • CompTIA Security+
  • Certified Public Accountant (CPA)
  • Cisco Certified Network Associate (CCNA)
  • Licensed Administrator for Residential Care Facilities (RCFE License)
  • ServSafe
  • Licensed Clinical Social Worker
  • Certified Risk Management Professional (CRMP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • First Aid/CPR Certified
  • Certified Health Care Manager (CHCM)

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