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Skills

  • Payment processing
  • ICVERIFY software
  • Cheerful and energetic
  • Banking and financial services background
  • Territory Sales Experience
  • Problem resolution
  • Credit and collections
  • Loss prevention
  • High-end fashion knowledge
  • Cross-functional team collaboration

Work Experiences

  • Was in charge of in-store promotional signage and displays, as well as restocking merchandise from returns or dressing rooms.
  • Placed a higher value on assisting customers than on completing other routine tasks in the store.
  • Replaced out-of-stock items with new Power BIs to satisfy dissatisfied customers.
  • Maintained loss prevention standards by monitoring and observing customers on the sales floor.
  • Determined what the customer's needs were by asking pertinent questions and actively listening to the responses.
  • Provided exceptional customer service and drove retention by communicating accurate information about promotions, customer programs, and products.
  • Increased sales by 16% by providing purchase advice and promoting additional products.
  • Educated customers about promotions to increase sales.
  • Recognized and rewarded outstanding work performance to foster a positive and collaborative customer service culture.
  • Used my time wisely, folding clothes and cleaning out fitting rooms when I wasn't serving customers.

Summaries

  • Process operations, team leadership, and training are all things that an experienced procedure professional is familiar with.
  • Sells program and procedure products while keeping up with changing industry trends and customer preferences.
  • Reliable Apparel Clerk with client relations and quality assurance expertise.
  • Experienced Allocation Analyst with 5 years of experience managing in-season product availability by aligning inventory with merchandising strategies.
  • Capable of achieving sales goals as part of a team.
  • Within Retail, senior Apparel Clerk and outstanding performer in strategic planning and budget management.
  • Apparel Clerk who has a track record of consistently exceeding sales targets.
  • Apparel Clerk is a multi-talented Apparel Clerk who is consistently rewarded for planning and operational improvements.
  • Dedicated to improving efficiency by closely monitoring the quality and quantity of work performed, as well as organizing and maintaining inventory and storage areas.
  • Team player who is also a good communicator.

Accomplishments

  • Collaborated directly with the corporate visual merchandising team, ensuring accurate implementation of promotional displays for Asana, resulting in 39% increase in foot traffic.
  • Improved store layout by redesigning specific sections, which led to a 31% increase in sales for underperforming categories.
  • Assisted with store-wide campaigns that elevated seasonal sales by 64% year-over-year.
  • Enhanced backroom organization processes, reducing retrieval time for SKU items by 71%, improving overall efficiency.
  • Coordinated cross-departmental training programs, resulting in 61% improvement in employee product expertise for more effective sales tactics.
  • Reduced excess inventory waste by implementing timely markdown strategies, clearing 30% of overstock items, resulting in improved inventory turnover.
  • Increased sales 16% over 18 months.
  • Achieved Excellence Award for excellent service, demonstrating strong product knowledge and surpassing sales targets by 85%.
  • Executed ongoing visual merchandising updates, ensuring store layouts were both functional and aligned with brand direction, supporting a 79% increase in impulse purchases.
  • Demonstrated adaptability to frequent floor resets based on corporate marketing initiatives, ensuring displays were aligned with brand guidelines.

Affiliations

  • United States Fashion Industry Association (USFIA)
  • Society of Human Resource Management
  • Business Professionals of America (BPA) - Retail Pathway
  • National Association of Professional Women in Retail (NAPWR)
  • Council of Fashion Designers of America (CFDA)
  • Continued Education in Consumer Behavior from Cedar Works
  • National Association for Visual Programming Professionals (NAVPP)
  • Society for Human Resource Management (SHRM) - Retail Division
  • Society of Women Engineers
  • International Association of Administrative Professionals

Certifications

  • Retail Operations Management Certification - 2018 - Harbor & Co.
  • Certified Team Leader in Retail (CTLR) - Columbus - Ironclad Systems
  • CompTIA Network+
  • Apparel and Fashion Industry Certification - Austin - 2020
  • Certified Retail Performance Analyst (CRPA) - Harbor & Co.
  • Apple Certified Associate (ACA)
  • Salesforce
  • Certified Public Accountant
  • Inventory and Supply Chain Management Certification – Cedar Works
  • Certified Merchandising Assistant (CMA) - Harbor & Co.

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