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Skills

  • Security system troubleshooting
  • Advanced alarm system configuration
  • CCTV system management
  • Cash handling procedures
  • Supervision
  • Communications
  • Inventory Shrinkage Reduction
  • Project organization
  • Customer Behavior Analysis
  • Loss prevention strategy development

Work Experiences

  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Answered 12 calls per the past year to help customers with their questions and concerns.
  • Engineers in system studies, loss investigation, and reporting techniques were coached, directed, and mentored by me.
  • Collaborated with store management to revise policies.
  • Established a solid client base by identifying company resources, determining client risk factors, and promoting solutions.
  • Looked for industry trends on social media and through online sources.
  • Achieved results over 3 months.
  • Addressed internal and external theft.
  • Achieved a 51% reduction in theft year-over-year.
  • Achieved results over 6 months.

Summaries

  • Collaborated with management.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.
  • Assisted over 11 store investigations.
  • Achieved significant reductions in theft.
  • Achieved a 66% year-over-year improvement.
  • Achieved a 24% improvement in loss prevention adherence.
  • Adept in conducting proactive loss prevention audits.
  • Developed key strategic alliances to help the company achieve its goals.
  • Loss Prevention Representative is a multi-talented Loss Prevention Representative who is consistently rewarded for planning and operational improvements.
  • Achieved results within several months.

Accomplishments

  • Reduced cases of internal fraud by 82% after conducting a comprehensive employee risk assessment for the past year, leading to savings of $173,000.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Worked with legal and human resources teams to effectively and ethically resolve 16 incidents of employee theft, minimizing disruption to business operations.
  • Resolved product issue through consumer testing.
  • Collaborated with team of 2 in the development of procedure.
  • Conducted in-depth investigations into employee-related internal thefts, recovering and compensating for $21,000 in lost funds.
  • Analyzed key loss prevention data to help reduce shrinkage by 52% across all retail outlets in the Southeast during 18 months.
  • Led an on-site team of 4 during a store-wide security audit, identifying high-risk areas and reducing vulnerabilities by 64%.
  • Created a security partnership program with local law enforcement, leading to a 23% faster resolution of external theft incidents.
  • Created detailed reports using Salesforce that identified trends in inventory shrinkage, resulting in a preventative action plan saving $173,000 annually.

Affiliations

  • National Coalition of Certified Fraud Examiners
  • Lions Club
  • National Internal Audit Association (NIAA)
  • International Association of Privacy Professionals (IAPP)
  • Qualified Security Assessor (QSA) Council Membership
  • Community Anti-Drug Coalitions of America (CADCA)
  • Association for Computing Machinery
  • Freemason
  • Society of Women Engineers
  • National Association of Security Companies (NASCO)

Certifications

  • National Incident Management Systems (NIMS) Certification
  • Advanced CCTV Security Systems Certification
  • Certified Asset Protection Professional (CAPP)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Fraud Examiner (CFE)
  • Salesforce
  • Global Information Assurance Certification Security Essentials (GIAC-GSEC)
  • Certified Ethical Hacker (CEH)
  • Certified Business Analysis Professional (CBAP)
  • Certified Security Consultant (CSC)

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