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Skills

  • Safe food handling
  • Problem-solving
  • Excellent judgment
  • Electric pallet jack operation
  • Program license
  • Order accuracy
  • Daily specials memorization
  • Forecasting and planning
  • Compliance standards
  • Bill computation

Work Experiences

  • Coordinated team members with the goal of increasing productivity, efficiency, and customer satisfaction.
  • Invented
  • Raised the stakes.
  • Efficiently scheduled and distributed tasks in accordance with operational and customer requirements.
  • Identified
  • Oversaw the promotion of special menu items and encouraged wait staff to sell more of the new specials and bundles.
  • Used previous supply needs and forecasted business levels to estimate required supplies.
  • Trained staff on how to use various technical and server tools correctly, such as SAP and Power BI.
  • Kept track of employee performance and ensured that policies, procedures, regulations, health codes, license requirements, and top service standards were followed.
  • Was successful in resolving difficult customer complaints, promoting brand loyalty, and increasing repeat business.

Summaries

  • Excellent customer service and leadership skills are required to improve team performance and increase bar sales.
  • Hardworking Kitchen Supervisor dedicated to providing exceptional food to maximize guest satisfaction.
  • With a strong background in managing food service operations in fast-food restaurants.
  • Experience from program roles and Lean certification courses that is comparable.
  • An aspiring food service professional and culinary arts student looking for work in a posh fine-dining establishment.
  • Recognized for metric, hygienic habits, and dependability.
  • Talented chef with 15 years of experience preparing and serving a wide range of foods.
  • Restaurant Supervisor is capable of efficiently and accurately processing customer transactions and bag items.
  • Experienced restaurant professional with a strong work ethic, dedication, and enthusiasm.
  • Experienced Restaurant Supervisor with a track record of building and motivating strong restaurant teams to assist 3 customers on a daily basis.

Accomplishments

  • Created a standardized complaint resolution template for junior management, decreasing escalation cases by 22% and improving operational flow.
  • Reduced inventory shortages by 40% through the implementation of a more efficient stock rotation and inventory tracking system.
  • Coordinated team efforts that achieved 29% higher sales during peak dining periods compared to the same period in the previous year.
  • Established close relationships with local area event planners, securing 81% more bookings for private parties and large reservations.
  • Analyzed reservation trends and optimized seating arrangements, resulting in a 61% increase in table turnover rates.
  • Conducted a customer satisfaction survey, leading to initiatives that improved online reviews and customer feedback scores by 63%.
  • Spearheaded a guest recovery program that resolved 39% of customer complaints within 7 hours, leading to improved guest retention.
  • Proactively addressed staffing challenges during high-volume periods, increasing customer throughput by 27% while maintaining service quality.
  • Consistently held the position of best performing store in the region.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Regular attendee at the Fast Casual Executive Summit Raleigh
  • Contributer to Hospitality Industry Technology Exposition & Conference (HITEC)
  • Active membership in the Club Managers Association of America (CMAA)
  • Affiliate of the Food Safety Summit Educational Advisory Board (SSEAB)
  • Golden Key International Honour Society in Hospitality & Tourism
  • Society of Human Resource Management
  • Frequent attendee at National Restaurant Association Show for industry trends updates
  • Association for Computing Machinery
  • American Medical Informatics Association
  • Certified Foodservice Professional (CFSP) from North American Association of Food Equipment Manufacturers (NAFEM)

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • ServSafe Food Protection Manager Certification
  • Certified in Food Handling and Sanitation (CFHS)
  • National Restaurant Association Educational Foundation (NRAEF) Food Safety Executive Program Certification
  • Restaurant Management Certificate - Meridian
  • Certified Public Accountant (CPA)
  • National Restaurant Association ManageFirst Professional (MFP)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Restaurant Manager (CRM)
  • Certified Hospitality Supervisor (CHS)

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