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Skills

  • Communications
  • Customer complaint resolution
  • Compliance with health department regulations
  • Business operations
  • Service agreements
  • Organization
  • Method equipment
  • Customer service excellence
  • Product promotions
  • Strategic planning

Work Experiences

  • Accumulated zero violations in perishables.
  • Used Tableau to keep track of important account and sales information in the company database.
  • Identified prospects' needs and developed appropriate responses, as well as product and service information.
  • Applied in-depth knowledge of Salesforce.
  • Reduced waste and store losses 11% by implementing best sorting practices and controlling levels of damaged goods.
  • Achieved a 66% increase in sales.
  • Managed Asana inventory to improve sales pitches and closed more than 4 sales in three years.
  • Achieved top-tier supplier performance rating.
  • Acquired 10 new customers, resulting in 13% revenue for the team.
  • Addressed each customer's needs and desires in order to make appropriate product recommendations.

Summaries

  • Perishables Representative is a multi-talented Perishables Representative who is consistently rewarded for planning and operational improvements.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • In accordance with store policies, procedures, and standards, breaks down product loads and organizes shelves.
  • Talented sales representative with a proven track record of generating leads and over 6 years of experience.
  • A results-driven Perishables Representative with strong expertise in inventory management and perishables handling, consistently achieving 16% reduction in expired goods over 6 months.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Exceeds guests' expectations by providing product information and services.
  • Spanish is a bilingual individual who is fluent in both languages.
  • Bringing top-notch planning and multitasking skills to the table, as well as a hardworking and determined attitude.
  • Schedule flexibility and the ability to travel up to 6% of the time.

Accomplishments

  • Streamlined the order process of perishable goods in partnership with vendors, reducing delivery delays by 17% and ensuring steady in-stock positions.
  • Improved customer satisfaction by 26% by implementing a freshness guarantee on all perishables, driving repeat visitation and sales growth.
  • Resolved product issue through consumer testing.
  • Trained and mentored a team of 12 staff on perishable handling procedures, improving handling accuracy and reducing expired stock waste by 77%.
  • Partnered with external vendors to enhance packaging methods for perishable items, extending shelf-life and reducing waste by up to 35%.
  • Earned ITIL in food safety and handling, boosting team compliance with health inspections by 44%.
  • Cut overall labor costs by 62% by streamlining perishables restocking and audit procedures, leveraging Adobe Creative Suite to automate key tasks.
  • Conducted real-time data analysis on perishable trends, enabling a 24% reduction in out-of-stock instances by adjusting reorder frequencies.
  • Oversaw department compliance with framework, ensuring a 71% success rate in all internal and external store audits.
  • Reduced inventory shrinkage by 35% by restructuring sampling protocols and monitoring product rotation more effectively.

Affiliations

  • International Council of Nurses
  • Food Marketing Institute (FMI)
  • International Association of Administrative Professionals
  • Certified Hazard Analysis and Critical Control Points (HACCP)
  • National Grocers Association (NGA)
  • Grocery Manufacturers Association (GMA)
  • Certified Grocers Association (CGA)
  • Food Industry Association Executives (FIAE)
  • Northwest Perishables Marketing Group (NPMG)
  • American Frozen Food Institute (AFFI)

Certifications

  • First Aid/CPR Certified
  • National Restaurant Association (NRA) - Food Handling Safety Certification
  • Microsoft Certified Systems Engineer (MCSE)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Public Accountant (CPA)
  • Product Inventory Planning Specialist Certificate
  • Perishables Loss Prevention Training – Workday
  • Apple Certified Associate (ACA)
  • Retail Management Certification – method
  • Retail Grocery Associate Certification – Meridian

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