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Skills

  • Inventorying products
  • Complaint resolution without escalation
  • Merchandising expertise
  • Check cashing
  • Product restocking
  • Customer assistance
  • Bagging and packaging
  • Heavy lifting
  • Cleanliness
  • Wire Transfers

Work Experiences

  • Ensured accuracy by reconciling the cash drawer and replenishing the cash and coins required for transactions.
  • Completed special orders for customers, provided gift wrapping, and prepared packages for shipments to maintain customer satisfaction.
  • Independently resolved issues with POS systems, card readers, and receipt printers to avoid customer delays.
  • Collaborated with security to reduce loss by identifying suspicious behavior and sharing information with personnel, including individual and item descriptions.
  • Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales.
  • Examined merchandise for signs of tampering or damage prior to processing returns and exchanges.
  • Examined transactions to resolve differences between accounting information and cash drawer information.
  • Answered questions and program orders for call-in customers.
  • Increased sales and customer satisfaction by keeping checkout areas clean and organized.
  • Received additional training in store roles such as Cashier/Deli Assistant and Cashier/Deli Assistant and provided back-up coverage to ensure that customers received the best possible service.

Summaries

  • Team player who excels at collaborating with hardware and software experts to create a cohesive and successful design.
  • Built customer trust and loyalty.
  • Adhered to store policies.
  • Collaborative team member who improved stock replenishment time by 33% through close coordination with the warehouse and back-of-house teams.
  • Adept at facilitating refunds, exchanges, and returns.
  • Achieved daily store goals consistently.
  • Senior Embedded Software Engineer with extensive experience in all phases of software development.
  • Customer service expert with experience in increasing customer satisfaction scores by providing knowledgeable suggestions and addressing inquiries about menu items or specials.
  • Achieved results through upselling and cross-selling.
  • Capable of balancing multiple tasks in fast-paced settings.

Accomplishments

  • Design: Responsible for creative design for prominent procedure.
  • Prepared
  • Ensured
  • Improved
  • Implemented stock rotation techniques to ensure all deli products met food safety compliance, reducing spoilage by 48%.
  • Collaborated with team to reduce average customer wait time by 18 minutes, improving overall service speed.
  • Marketing: Implemented marketing strategies which resulted in standard growth of customer base.
  • Initiated
  • Guided
  • Assisted in managing inventory control for deli and cashier stations, minimizing stock shortages and eliminating over-ordering by 45%.

Affiliations

  • Member of Deli & Prepared Foods Trade Association (the Pacific Northwest), 2021-Present
  • Participant, 'Customer Centricity & Retention' Seminar Series (2018)
  • Recipient of 'Best in Service' Award, Brightline, 2019
  • Certification in Cross-Contamination Prevention, program, 2020
  • Member of the National Association of Convenience Stores (NACS)
  • Certified in Advanced Stock Rotation & Shelf Life Management, Tableau, 2020
  • Training in Conflict Resolution and Customer Satisfaction, initiative, 2017
  • Participant, Workflow Efficiency in Food Service Environments Webinar (2016)
  • Volunteer Coordinator, Annual Bake Sale Fundraiser at Columbus, 2020
  • Certified Foodborne Illness Prevention Specialist, program, 2022

Certifications

  • Food Safety Level 2 (CPD Certified)
  • Certificate in Customer Engagement
  • Certified Retail Associate Professional (CRAP)
  • Retail Product Stocking Best Practices Asana
  • ServSafe Food Handler Certification
  • Retail Inventory Control Certification HubSpot
  • Customer Service and Retail Sales Certification
  • Food Allergen Training and Certification
  • Food Hygiene Level 3 Certification
  • Certified Loss Prevention Associate (CLPA)

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