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Skills

  • Data analysis and reporting
  • Housekeeping services
  • Service operations oversight
  • High-quality customer service
  • Client service
  • Social-Emotional Learning training
  • Foodservice management
  • In-Home Services
  • Social development and integration
  • Foodservice experience

Work Experiences

  • Assisted in developing standardized assessments.
  • Assisted social workers in developing, coordinating, and leading programs for people with system and metric concerns.
  • Achieved results over 18 months.
  • Had an excellent attendance record and was always on time for work.
  • Achieved 19% improvement in audit results.
  • Coordinated cross-agency referrals for high-risk cases, reducing service duplication and increasing client access to needed resources by 30%.
  • Created 8 community support services.
  • Created an outreach framework leveraged by community partners, which increased client referrals by 63% over 11 weeks.
  • Worked with Social Service Analyst on program operations, including providing participant feedback and improvement suggestions.
  • Achieved results over 4 months.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Boosted participant employment rates by 65% in the past year.
  • Advocated for improved access to essential services.
  • Advocated for underserved populations.
  • Project management is something I'm familiar with, and I'm always looking for ways to improve operations and personalize assistance.
  • Accomplished in advocating for policy reform, leading initiatives that resulted in improved local welfare programs and streamlined service delivery for at-risk populations.
  • An analytical thinker specializing in social service program evaluation and improvement, integrating best-practice models that increased client satisfaction by 84% in one year.
  • Adept at designing culturally sensitive service frameworks.
  • Analyzed data to implement impactful changes.
  • Achieved a 55% success rate.

Accomplishments

  • Collaborated with partner agencies to reduce redundancy in service offerings, saving 72% in administrative costs over one year.
  • Resolved product issue through consumer testing.
  • Effectively managed a caseload of 15 clients while maintaining a 36% success rate in meeting intervention goals.
  • Secured 4 additional training opportunities for all case managers in the department, improving service provision accuracy by 56%.
  • Standardized internal communication practices, which reduced errors in service delivery by 23% and improved client follow-up times by two years.
  • Improved collaboration with legal advisors during complex case reviews, which resulted in a 48% increase in successful client outcomes.
  • Successfully advocated for policy adjustments to existing financial support programs, resulting in additional resources for 17 families in need.
  • Leveraged data on client demographics and needs to restructure service offerings, improving client satisfaction scores by 68%.
  • Piloted new trauma-informed care framework that resulted in a 57% reduction in client attrition rates within the first several months.
  • Created a data visualization dashboard to report on key success indicators, increasing senior leadership's understanding of the program effectiveness by 81%.

Affiliations

  • National Human Services Assembly (NHSA)
  • American Marketing Association
  • American Evaluation Association (AEA)
  • American Society of Safety Professionals
  • Canadian Association of Social Workers (CASW)
  • International Association for Social Work with Groups
  • Alliance for Strong Families and Communities
  • National Organization for Human Services (NOHS)
  • World Federation of Mental Health (WFMH)
  • International Society for the Improvement of Quality Care (ISIQC)

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • CompTIA Network+
  • Certified Health Education Specialist (CHES)
  • Grant Writing Certification - Beacon Labs
  • Certified Public Accountant (CPA)
  • Certified Social Work Case Manager (C-SWCM)
  • Trauma-Focused Cognitive Behavioral Therapy Certification (TF-CBT)
  • ServSafe
  • Advanced Public Health Social Work Certification
  • Project Management Professional (PMP)

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