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Skills

  • Customer interaction and conflict resolution
  • Insurance billing
  • CCTV operations and management
  • Invoice generation
  • Investigation and interrogation
  • Data analysis for shrink trends
  • Incident reporting procedures
  • RFI Scanners
  • Performance improvement tracking
  • Relationship development

Work Experiences

  • Provided excellent service and attention when dealing with customers face-to-face or over the phone.
  • Learned team leadership and vendor management to help with office needs.
  • Achieved Innovation Award recognition.
  • Handled emergency situations calmly and effectively, including safety hazards and threats to life or property.
  • Achieved annual savings of $12.
  • Finished initiative of project, which resulted in metric.
  • Analyzed POS data.
  • Averted a loss of over $14.
  • Achieved successful recovery of Workday worth $8.
  • Determined appropriate solutions by identifying client needs and working closely with risk management personnel.

Summaries

  • Salesforce and ServiceNow experts with exceptional interpersonal skills.
  • Client relations in program settings and stakeholder engagement in risk assessment settings.
  • Strong technical skills and experience in project management.
  • Achieved a 16% increase in theft prevention effectiveness.
  • Category and process have a proven track record.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Providing the highest quality of service to clients in order to add value to the Lakeside Partners team.
  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Accomplished at mentoring new loss prevention associates, accelerating their skill development and helping achieve a 35% improvement in theft prevention outcomes.
  • Motivating leader who has built and managed method teams in the past.

Accomplishments

  • Collaborated with cross-functional teams to successfully implement a new security protocol, reducing overall store shrink by 41%.
  • Trained and mentored a team of 8 loss prevention associates, raising proficiency to meet company standards and reducing incident response time by 61%.
  • Analyzed store shrink data and administered targeted surveillance efforts, reducing shrink associated with popular product lines by 33%.
  • Revamped safety compliance procedures, leading to 69% fewer workplace accidents and resulting in lower insurance premiums.
  • Introduced new discount abuse tracking measures, cutting this form of loss by 68% within the first 13 months of deployment.
  • Collaborated with store operations to develop an inventory protection system, reducing product shrinkage in high-loss areas by 37%.
  • Utilized asset protection technology to reduce fraudulent refund claims by 34% year-over-year.
  • Implemented an innovative store layout strategy that improved line of sight in theft-prone areas, resulting in a 56% decrease in shrinkage.
  • Developed new data analytics techniques to analyze POS trends, identifying fraudulent activity trends and decreasing losses by $17 annually.
  • Enhanced store alarm system response times, reducing after-hours break-ins by 68% over three years.

Affiliations

  • Completed a diploma in Risk Analysis and Fraud Prevention from Meridian, covering key elements of proactive risk management in a retail setting.
  • Member of the American Society for Industrial Security (ASIS), developing strategic knowledge in physical and data security across retail environments.
  • Active participant in the Loss Prevention Foundation (LPF), regularly attending workshops on asset protection and security strategies.
  • Collaborated with the Institute of Internal Auditors (IIA) to develop auditing skills necessary for complex cash handling procedures.
  • Completed Fraud Detection and Loss Mitigation Course through Summit Group, focusing on proactive internal and external theft prevention.
  • Certified in Law Enforcement and Retail Security Collaboration (CELRSC), designed to enhance partnerships for effective external crime mitigation.
  • Certified by the Occupational Safety and Health Administration (OSHA) in workplace surveillance and safety standards relevant to retail.
  • Trained in advanced customer service conflict resolution through the Institute of Customer Service Solutions (ICSS), applied to front-line theft deterrence.
  • Certified in Retail Analytics and Data Visualization techniques to enhance tracking and reporting of theft trends and losses.
  • Participated in the Leaders in Asset Protection online forums and conferences, constantly updating knowledge on emerging crime reporting tools.

Certifications

  • Certified Asset Protection Specialist (CAPS) – Beacon Labs
  • Workplace Conflict Resolution - Northwind
  • Certified Business Analysis Professional (CBAP)
  • Certified Security Professional (CSP) Meridian
  • CompTIA Network+
  • CompTIA A+ Technician
  • SHRM Certified Professional (SHRM-CP)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Fraud Examiner (CFE) framework
  • Google Certified Professional Cloud Architect

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