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Skills

  • Medication dispensing for high-demand drugs
  • Prescription audit preparation and success
  • Confidentiality and HIPAA
  • Assisting pharmacists
  • Intravenous admixture preparation
  • Medication handling including hazardous substances
  • Receiving incoming supplies
  • Quality assurance and control
  • Multi-tasking in fast-paced pharmacy environment
  • Insurance Verification and Follow-Up

Work Experiences

  • Coordinated with 13 insurance companies to expedite the prior authorization process, resulting in a 73% faster medication delivery.
  • Advised on generic alternatives.
  • Achieved a 81% reduction in stock shortages.
  • Communicated with doctors and patients.
  • Non-routine issues such as third-party billing, computer system, and customer service issues were resolved by me.
  • Consistently passed bi-annual audits.
  • Prepared prescription packaging and labels, double-checking dosage, side effects, interactions, and refill instructions.
  • Communicated with doctors and patients in responding to medication-related queries, increasing customer satisfaction scores by 23%.
  • Achieved improvement over two years.
  • Assisted in maintaining customer privacy through flawless execution of HIPAA protocols during prescription handling and documentation.

Summaries

  • Achieved time and cost efficiencies.
  • Highly skilled at filling and labeling prescriptions accurately, keeping track of drug inventories, and updating pharmacy records.
  • Multitasking and relationship-building abilities.
  • Achieves zero discrepancies.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • Achieved flawless audit results.
  • Within Miscellaneous, senior Dispense Technician and outstanding performer in project management and process improvement.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Successful in filling prescription orders quickly and accurately, as well as building relationships with customers for long-term business growth and customer retention.
  • Clean room procedures, regulatory guidelines, and overall pharmacy operations are all second nature to her.

Accomplishments

  • Collaborated in the design and delivery of patient education programs concerning proper medication use, reaching 11 patients in Chicago.
  • Played a key role in implementing program, achieving a 68% increase in patient adherence and pharmacy workflow efficiency.
  • Communicated effectively with insurance companies to resolve prior authorization delays, reducing non-adherence incidents by 18%.
  • Proposed and executed new quality control measures for drug interaction monitoring, increasing the identification of potentially harmful medication interactions by 59%.
  • Documented and resolved system which led to standard.
  • Collaborated with team of 14 in the development of system.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Researched and recommended generic medication alternatives, leading to a customer savings of $10 in 2016.
  • Collaborated with physicians to clarify medication orders, reducing prescription clarification requests by 48%.
  • Collected and analyzed patient medication history to identify potential risks, reducing adverse drug events by 45%.

Affiliations

  • Society of Human Resource Management
  • Society of Pharmacy Technicians North Carolina
  • Member of the National Medication Management Network
  • Association of Information Technology Professionals
  • Association for Computing Machinery
  • American Pharmacists Association (APhA)
  • American Association of Pharmacy Technicians (AAPT)
  • Toastmasters
  • Accreditation Council for Pharmacy Education (ACPE) Continuing Education
  • Compounding Pharmacy Advocacy Group (CPAG)

Certifications

  • Pharmacy Technician Certification Board (PTCB) Certified Pharmacy Technician (CPhT)
  • Certified Public Accountant
  • Patient Safety Certification in Medications (PSC) by Beacon Labs
  • OSHA Healthcare Compliance Certification
  • Certified Compounded Sterile Preparation Technician (CSPT) by PTCB
  • CompTIA A+ Technician
  • Advanced Clinical Training for Dispense Technicians
  • Cisco Certified Network Associate (CCNA)
  • CompTIA Security+
  • Salesforce

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