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Skills

  • Data entry
  • Clerical support
  • Hardware evaluation
  • Team management
  • Budgets
  • Document scanning
  • Communications
  • Relationship development
  • Business operations
  • Operational improvement

Work Experiences

  • Provided emergency aid to hikers who were suffering from heat exhaustion and called for paramedics to transport them to the hospital.
  • Used process improvement and risk assessment to cultivate and strengthen long-term client relationships.
  • Trained, coached and mentored staff to support smooth adoption of new method program.
  • Dealt with difficult customers and clients in order to help lower-level employees and provide excellent customer service.
  • Daily fuel inspections, including preloading and quality control, were something I helped with.
  • Used ServiceNow to accurately enter data into a batch ticketing system.
  • Kept the category workspace clean and organized by working closely with employees to systemize tasks.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Solved
  • Responded quickly to customer concerns and resolved initiative issues using cross-functional collaboration and stakeholder engagement.

Summaries

  • Senior Store Manager with 14 years of successful project management and client relations experience.
  • Fluent in both English and Spanish.
  • Expertise in overseeing product development from concept to completion, including packaging design, marketing, and promotional materials.
  • Demonstrated ability to cultivate relationships with key retail clients in order to expand client accounts and maintain business growth.
  • Customer-focused, strategic-thinking salesperson with more than 20 years of experience in developing relationships, cultivating partnerships, retaining top accounts, and expanding profit channels.
  • I worked on films that screened at Asians on Film Festival, Boston International Film Festival, Tri-Cities Fantastic Fest, and Mile High Horror Film Festival, among others.
  • dependable self-starter looking for a position as a customer resolution specialist with a forward-thinking company.
  • Deadline-driven
  • Customer service specialist with 9 years of method experience who is dedicated and detail-oriented.
  • A quick study who has worked in a variety of design fields to help companies strengthen their brands and grow their revenue.

Accomplishments

  • Developed and implemented new metrics for monitoring customer interaction, contributing to a 40% increase in loyalty program sign-ups.
  • Mentored a team of 3 shift supervisors, preparing 18 colleagues for management roles within the past year.
  • Revamped quarterly training schedules, aligning with company goals and improving team competency KPIs by 72%.
  • Enhanced loss prevention processes, decreasing shrinkage by 18% year-over-year.
  • Reduced employee turnover by 58% through engagement initiatives such as team-building exercises and fostering an inclusive work environment.
  • Increased sales 5% over one year.
  • Optimized store layout based on customer traffic data, leading to a 16% boost in sales for featured high-margin items.
  • Collaborated cross-functionally with merchandising, marketing, and sales teams to deliver a 78% improvement in store operational efficiency.
  • Introduced updated safety protocols, achieving full compliance with federal and state regulations, resulting in a 41% reduction in audit violations.
  • Resolved product issue through consumer testing.

Affiliations

  • Association of Information Technology Professionals
  • Toastmasters
  • Certified Inventory Management Professional (CIMP)
  • Retail Workforce Development Council (RWDC) Continuing Education
  • Turnaround Management Association (TMA) - Retail Division Member
  • Certified Supply Chain Planner (CSCP) - APICS
  • Council of Supply Chain Management Professionals (CSCMP)
  • National Retail Federation (NRF) Member
  • Institute of Professional Managers (IPM) Membership
  • Certified in Digital Retail Operations

Certifications

  • Social Media Marketing Certification for Retail Managers
  • Certified Store Planning and Development Manager
  • Certified Team Leadership & Crisis Management (CTLCM)
  • Customer Experience Management Certification (CXM)
  • Certified in Food Safety Management Vantage
  • Cisco Certified Network Associate (CCNA)
  • First Aid/CPR Certified
  • CompTIA A+ Technician
  • Retail Merchandising & Forecasting Certification
  • CPR and First Aid Certified, 2020

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