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Skills

  • Client Repayment Behavior Analysis
  • Conflict Resolution in Loan Adjustments
  • Process improvement
  • Risk assessment and mitigation
  • Relationship development
  • Regulatory compliance
  • Deep knowledge of bankruptcy processes
  • Customer Service Excellence in Lending
  • Financial analysis aptitude
  • Client rapport building

Work Experiences

  • Built and maintained relationships with 2 borrowers.
  • Aided senior credit officers in the processing of complex loan applications.
  • Transported Salesforce to one year customer locations.
  • Achieved a Top Performer for implementing creative loan modification techniques that reduced lender losses by $9 in 2018.
  • Analyzed 16 loan portfolios per month.
  • Went over 12 financial statements in three years and reviewed them.
  • Authored updated loan dealing guidelines.
  • Completed borrower financial hardship reviews.
  • Achieved asset recovery rates of $15 per case.
  • Authored and distributed updated loan dealing guidelines and reference materials that helped streamline adjustment procedures for 13 specialists.

Summaries

  • Achieved a total cash flow improvement of $4.
  • Committed Loan Adjustor Specialist adept at leading a training team of 10 loan adjustors, resulting in a 17% improvement in overall portfolio performance through skill development and best practice implementation.
  • Coordinated with collections to prevent defaults.
  • Created customized payment plans.
  • Accomplished Loan Adjustor Specialist with 9 years of experience in re-negotiation of loan agreements, improving cash flow for both clients and lenders by a total of $18.
  • Customized loan agreements.
  • Contributed to a 21% improvement in borrower payment behaviors.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Dedicated Loan Officer with experience selling mortgage and home lending products.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Enhanced loan collection rates by 85% by developing and introducing borrower education initiatives, fostering trust and transparency.
  • Proactively adjusted loan terms in line with economic shifts, helping maintain payment consistency among moderate-risk clients and reducing defaults by 32%.
  • Customized loan re-negotiation terms that adhered to federal and state lending protocols, minimizing legal liabilities and achieving 61% rate of loan retention.
  • Executed timely adjustments on a portfolio valued at $10, ensuring regulatory compliance while mitigating credit risk exposure for the institution.
  • Provided personalized loan modification strategies to 7 clients, increasing customer satisfaction rates and reducing defaults by 37%.
  • Managed communications across 7 cross-functional teams, facilitating timely loan adjustments while maintaining strict adherence to industry standards.
  • Collaborated with IT to integrate a new SAP, successfully migrating 15 customer records with 53% accuracy, expanding the department’s compliance capacity.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Designed a borrower communication strategy that reduced loan delinquencies by 23% in a high-volume portfolio of over 9 customers.
  • Spearheaded a campaign to transition over 7 loan accounts to an automated loan-status alert system, reducing payment delinquencies by 26%.

Affiliations

  • Certified Credit and Housing Counselor (CCHC) through process
  • American Credit Union Mortgage Association (ACUMA)
  • Jaycees
  • International Association for Credit Education (IACE)
  • Advanced Member of Society for Human Resource Management (SHRM) – Loan Business Division
  • Association of Information Technology Professionals
  • American Marketing Association
  • Toastmasters
  • Project Management Institute
  • National Association of Credit Management (NACM)

Certifications

  • Six Sigma Green Belt Certification – Process Improvement
  • Chartered Financial Analyst (CFA)
  • Debt Collection Certificate - Ironclad Systems
  • Financial Risk Manager (FRM)
  • Certified Financial Services Auditor (CFSA)
  • Certified Credit & Risk Analyst (CCRA) – Northwind
  • Certified Public Accountant
  • Commercial Loan Workouts & Restructuring Certification
  • Loan and Credit Risk Management (LCRM) - Cedar Works
  • Certified in Risk and Information Systems Control (CRISC)

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