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Skills

  • Level One IMSA Certified
  • Technician assistance
  • C-10 licensed contractor
  • First level support
  • Certified in 10-key
  • Certified budget management teacher for method
  • Profit conscious
  • College-level instruction
  • High level of nursing care
  • Quality-conscious

Work Experiences

  • Decreased unauthorized logins by 55%.
  • Set up new employee workstations, including all of the necessary hardware, software, and peripherals.
  • Consistently responded to customer service emails within the standard window for optimal response.
  • Repaired network hardware components such as firewalls, routers, and program devices.
  • Achieved Outstanding Service Award.
  • Collaborated with senior engineers.
  • Completed over 12 successful repairs.
  • Assisted in the migration of 11 databases to cloud-based platforms, enhancing data retrieval speeds by 48%.
  • Attended 2023 cybersecurity training and applied new protocols that lowered vulnerability by 23%.
  • Assisted in the migration of 8 databases.

Summaries

  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Talented initiative Support Engineer with a track record of positively impacting strategic planning through the application of abilities, drive, and technical skills.
  • Quality assurance and vendor management abilities are exceptional.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Communicative and team-oriented, with Salesforce expertise.
  • Method, procedure, and process are all available.
  • Strong technical skills and experience in project management.
  • Complicated concepts must be communicated in a clear and concise manner.
  • Budget management in standard settings and budget management in quality assurance settings.
  • NSC Technician, Level 1 is a hardworking and dependable NSC Technician, Level 1 who excels at cross-functional collaboration and data analysis.

Accomplishments

  • Developed a hardware asset lifecycle management process, reducing unnecessary hardware replacements by 59%.
  • Maintained detailed and up-to-date documentation for system configurations and procedures, decreasing time-to-resolution by 15% for escalations.
  • Applied critical updates and patches to Microsoft Excel with zero operational interruptions across 13 endpoints.
  • Successfully installed and configured Jira across 14 workstations, leading to improved system performance by 59%.
  • Diagnosed network connectivity issues, reducing troubleshooting times by 6 minutes average per ticket.
  • Analyzed system performance reports to identify trends, reducing preventative maintenance service calls by 63% over one year.
  • Collaborated with the IT team to implement a VPN solution for 10 remote employees, boosting remote work efficiency by 45%.
  • Instituted daily backup processes, ensuring a 79% reduction in potential data loss scenarios and system recovery efforts.
  • Evaluated and replaced outdated systems, delivering a 41% boost in overall application performance while adhering to budget constraints.
  • Contributed to project teams to deploy new server infrastructure, resulting in 44% increase in system efficiency.

Affiliations

  • Enrolled in the Continuous Education Program of the Global Information Assurance Certification (GIAC), 2017
  • Active attendee, Global Interop Network Conference, 2021, Denver
  • CompTIA Security+ Certification Board, Member, 2015-Present
  • Participant, International Network Services Technology Conference, Raleigh, 2020
  • Member, International Web Association (IWA) for Network Specialists, 2016-Present
  • Certified member, CompTIA Network+ Certification, 2017
  • Participated, Global Hackathon Challenge on Corporate Network Security, 2020
  • Active member, Computer Society of IEEE, 2015-Present
  • Member, Cisco Networking Academy 'Security Essentials' Program, 2018-2023
  • Member, Network Professional Association (NPA), 2023-Present

Certifications

  • Salesforce
  • Microsoft Certified: Azure Fundamentals
  • Certified Cybersecurity Technician (C|CT)
  • ServSafe
  • Certified Wireless Security Professional (CWSP)
  • CCNA (Cisco Certified Network Associate)
  • SAP Certified Application Associate
  • Association for Project Management (APM)
  • CompTIA A+ Technician
  • Certified Cloud Security Professional (CCSP)

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