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Skills

  • Music showcase training
  • Territory Sales Experience
  • Domestic and International Experience
  • Product ordering
  • File/records maintenance
  • Internal auditing
  • Quick learner
  • Budgeting
  • CRM Systems
  • Accounts payable/receivable

Work Experiences

  • Answered an average of 12 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Conducted an initial client assessment and analysis to begin the research process.
  • Created training manuals for temporary staff.
  • Assisted in workforce scheduling for Denver events, ensuring 98% attendance and coverage for all shifts.
  • Achieved a 90% increase in on-time completion rates.
  • Achieved growth during peak hiring periods.
  • Collaborated closely with client HR teams to assess skill requirements, resulting in 31% placement success in high-urgency recruitments.
  • Entered data into the ServiceNow system, including payments, account information, and call logs.
  • Addressed staff performance issues.
  • Boosted conversion rates by 24%.

Summaries

  • Contributed to positive client feedback.
  • Achieved results within 6 months.
  • Adept in coordination and communication.
  • Coordinated a team of 11 people.
  • Delivered projects on-budget.
  • Customer-focused Temp Service specialist.
  • Achieved 98% satisfaction rates.
  • Customer-focused Sales Representative with 14 years of experience solving problems for clients.
  • Demonstrated success in reducing training errors by 22% with the implementation of best practices in employee instruction software.
  • Top-producing salesperson and industry expert in Miscellaneous.

Accomplishments

  • Implemented a shift prioritization system for temporary workers, resulting in improved workload distribution and a 54% workload balance efficiency.
  • Conducted skill-gap analyses for clients in Miscellaneous, leading to a 23% reduction in mismatched job placements.
  • Built and maintained a talent pool for Miscellaneous recruitment drives, reducing placement times by 46% for repeat clients.
  • Regularly liaised with hiring managers in Miscellaneous to optimize temp-to-perm conversions, increasing conversion rates by 58% over several months.
  • Enhanced temp worker productivity for Miscellaneous by implementing comprehensive onboarding protocols, reducing first-week error rates by 28%.
  • Created a custom performance feedback form for contract workers that reduced client onboarding times for new hires by 66%.
  • Designed an employee performance tracking system using Adobe Creative Suite, improving temporary hire evaluations across multiple projects by 36%.
  • Spearheaded high-volume staffing for a metric involving 14 positions, meeting deadlines with 100% fulfillment.
  • Increased sales 7% over the past year.
  • Increased repeat business for event staffing services by maintaining a 17% client satisfaction rate post-event execution.

Affiliations

  • Attendee, Staffing World Conference 2019
  • Certified Recruiter, Staffing & Recruitment Specialist Program (SRSP) 2023
  • Attendee, National Workforce Summit 2020
  • Member, American Staffing Association (ASA)
  • Member, Professional in Human Resources Certification (PHR) Study Group
  • Active participant, Local Temp Agency Owners Summit, Boston
  • Completed Safety Management Certification Program, OSHA 2019
  • Affiliate, International Staffing Recruitment Services Association (ISRSA)
  • Member, Association for Talent Development (ATD)
  • Member, National Association of Professional Employer Organizations (NAPEO)

Certifications

  • Project Management Professional (PMP), certified by Project Management Institute (PMI)
  • Certified Risk Management Professional (CRMP), offered through the Risk Management Society (RIMS)
  • Lean Six Sigma Green Belt, earned in 2022 to support process improvement within staffing operations
  • Certified Microsoft Office Specialist (MOS) in Microsoft Excel, certified by Microsoft in 2021
  • HR Business Partner Certification, awarded in conjunction with Cedar Works for performance management expertise
  • Certified Staffing Professional (CSP), issued by the American Staffing Association (ASA)
  • Fundamentals of Payroll Certification (FPC), awarded by the American Payroll Association (APA)
  • Professional in Human Resources (PHR), awarded by HR Certification Institute (HRCI)
  • SHRM Certified Professional (SHRM-CP), certified by the Society for Human Resource Management
  • Certified Administrative Professional (CAP), awarded by the International Association of Administrative Professionals (IAAP)

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