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Skills

  • Client contract negotiation
  • Errands
  • Data-driven decision making
  • Childcare experience
  • Filing and data archiving
  • Project organization
  • Wound care maintenance
  • Supervision
  • Medication management
  • Customer retention strategy development

Work Experiences

  • Handled incoming mail, bills, and invoices, as well as taking the necessary actions.
  • Achieved results within the first 12 months.
  • Recorded patients' pulses, blood pressures, and respirations (TPRs) to assess and document important health information.
  • Achieved ITIL for excellence.
  • Oversaw a wide range of services, including pet care, phone screening, shopping, and bill payment, in order to give clients more time with their families.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care in both private residences and facilities.
  • Did laundry, dusting, dishwashing, and vacuuming, among other things.
  • Kept them mentally alert by entertaining, conversing, and reading aloud to patients.
  • Ran errands for customers, including grocery shopping and other essentials.
  • Made sure that personal and professional documents were filed properly.

Summaries

  • By managing health needs, assisting with personal grooming, performing light housekeeping, and stakeholder engagement, I am skilled at providing attentive care to patients.
  • Appointment, medication, and household management training.
  • Recognized for her ability to provide patients with unrivaled emotional and physical support.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • By effectively coordinating schedules, planning events, running errands, and handling childcare and household tasks, an experienced Personal Assistant has been successful in minimizing hassles and alleviating client concerns.
  • Friendly and personable, with a keen eye for detail.
  • Special Services Lead who is knowledgeable in process improvement and project management.
  • Direct care provider with experience assisting process people with their medical and emotional needs.
  • Team player with excellent clinical and interpersonal abilities.
  • Patients benefit from improved care and a flexible learning approach.

Accomplishments

  • Developed a comprehensive mentorship program that contributed to a 45% increase in team member promotions.
  • Collaborated with team of 7 in the development of program.
  • Instituted strategic vendor management practices that saved Beacon Labs $9 in service costs over 2 months.
  • Facilitated weekly team coaching sessions, yielding a reduction in service mistakes by 72% across program employees.
  • Implemented a regular client check-in protocol that increased client satisfaction scores by 48%.
  • Directed the efforts of a multi-disciplinary team in revising service-level benchmarks, which led to demonstrable 74% improvement in overall customer satisfaction.
  • Developed customized service-level agreements for VIP clients, leading to a 78% increase in account retention and long-term partnerships.
  • Introduced a dynamic service log dashboard, cutting down ticket tracking time by 31% and improving service response alignment.
  • Developed a cost-savings initiative that resulted in $2 in annual operational savings while maintaining service quality.
  • Managed the recovery of critical Microsoft Excel services for 10 clients following an outage, ensuring service restoration within 5 hours.

Affiliations

  • Project Management Institute
  • International Association of Outsourcing Professionals (IAOP)
  • Net Promoter System (NPS) Practitioner Community
  • Enterprise Service Management (ESM) Association
  • International Association of Administrative Professionals
  • Certified Customer Service Specialist (CCSS) – 2017
  • National Customer Service Association (NCSA)
  • Association for Operations Management – Best Practices Council
  • Service Desk Institute (SDI)
  • Association for Talent Development (ATD)

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Certified Professional in Supply Management (CPSM)
  • CompTIA Network+
  • Salesforce Certified Administrator - 2022
  • Diploma in Strategic Management - Beacon Labs
  • Customer Experience Practitioner Certification (CXP)
  • Microsoft Certified: Azure Fundamentals
  • Salesforce
  • ITIL Foundation Certification in IT Service Management
  • Certified Business Continuity Professional (CBCP)

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