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Skills

  • Social media content creation
  • Complaint resolution
  • Relationship development
  • Shoot arrangements
  • Cordial
  • Marketing understanding
  • First Aid/CPR
  • Computer-literate
  • Inventory controls
  • MS Office

Work Experiences

  • Effectively communicated with management about critical customer issues.
  • Clients' hair was shampooed, conditioned, and blow dried by me.
  • All client reservations were relayed to the appropriate personnel.
  • Foresaw spa and salon guests' concerns and addressed them directly.
  • Updated service staff on the most up-to-date policies and procedures.
  • Helped the stylist with hair color mixing, application, and removal.
  • Was in charge of inventorying, ordering, and stocking the salon's product line.
  • Conducted quarterly and annual reviews of employee performance.
  • Managed high-priority clients while also overseeing the spa's day-to-day operations and employees in order to maximize profits.
  • Updated the structure by removing outdated policies.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Customer feedback can be used to improve service efforts and maintain quality assurance.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • Examines and evaluates the appearance and performance of workers to ensure that they are meeting specifications.
  • Professional with 13 years of progressive experience in the field who is highly organized and detail-oriented.
  • Salon Leader is a multi-talented Salon Leader who is consistently rewarded for planning and operational improvements.
  • Maintains communication with managers and supervisors in order to stay informed about changes that affect operations.
  • Excellent communication and leadership skills.
  • Accomplished in under 6 months.
  • Salon Leader with 17 years of successful budget management and team leadership experience.

Accomplishments

  • Proposed
  • Established
  • Documented
  • Resolved product issue through consumer testing.
  • Developed and implemented a social media strategy that increased followers and engagement by 25% across all platforms in three years.
  • Integrated
  • Conducted regular employee performance evaluations, which improved team productivity by 54% and reduced turnover by 64%.
  • Guided
  • Researched
  • Designed and launched seasonal promotions that increased appointment bookings by 17% during off-peak seasons.

Affiliations

  • Association for Computing Machinery
  • National Cosmetology Association (NCA)
  • International Keratin Association (IKA)
  • International Association of Administrative Professionals
  • International Council of Nurses
  • International Nail Technicians Association (INTA)
  • Intercoiffure America/Canada
  • Association for Supply Chain Management (APICS)
  • National Association of Social Workers
  • American Society of Safety Professionals

Certifications

  • Certificate in Salon Business and Operations Management, initiative
  • Employee Mentorship and Coaching Certification for Beauty Leaders, framework
  • Certified Advanced Hair Colorist, Ironclad Systems
  • American Association of Cosmetology Schools (AACS) Certification
  • Certified Salon Retail Expert (CSRE), metric
  • Salon Leadership Certification (SLC), system
  • Business Growth for Salon Professionals Certification, initiative
  • Advanced Scalp and Hair Solutions Certification, framework
  • SHRM Certified Professional (SHRM-CP)
  • Certified Product Sales Specialist for Salons, Meridian

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