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Skills

  • 15+ WPM typing skills
  • First Aid/CPR
  • Salon order processing
  • Client relationship management
  • Problem-solving skills
  • Security measures
  • Decision-making skills
  • Strategic planning
  • Vendor relationship management
  • Computer-literate

Work Experiences

  • Customers and I met to talk about upcoming events and style requirements.
  • Was in charge of inventorying, ordering, and stocking the salon's product line.
  • Kept up to date on spa appointment availability and maintained expert knowledge.
  • Explained regulations, policies, and procedures to new hires to ensure that they understood and followed them.
  • Restocked all areas of the spa with linen and laundry.
  • Effectively communicated with management about critical customer issues.
  • Transported HubSpot to 18 months customer locations.
  • Was in charge of all front-desk duties, including the upkeep of client files and lab data.
  • Helped the stylist with hair color mixing, application, and removal.
  • Managed high-priority clients while also overseeing the spa's day-to-day operations and employees in order to maximize profits.

Summaries

  • Customer service and communication skills are exceptional.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Spa Concierge with exceptional customer service skills and an understanding of how to anticipate customer needs.
  • Customer-focused Sales Representative with 2 years of experience solving problems for clients.
  • Highly skilled at creating work schedules based on work requirements in order to ensure quality and timely service delivery.
  • Customers appreciate the Spa Concierge's ability to explain current promotions to them in order to increase retail sales.
  • Salon Coordinator with strong organizational, communication, and sales skills.
  • Ready to bring 5 years of experience and a challenging role to a new company.
  • Customer service oriented Spa Attendant who can answer customer questions both in person and over the phone.
  • Maintains communication with managers and supervisors in order to stay informed about changes that affect operations.

Accomplishments

  • Protective Services: Applied safety procedures and policies as outlined in Department Safety Manual.
  • Improved
  • Solved
  • Streamlined
  • Consulted
  • Represented
  • Competitive Analysis: Performed competitive analysis to make recommendations for future company growth.
  • Reduced
  • Established
  • Identified

Affiliations

  • Society of Human Resource Management
  • Cutting Edge Salon Leadership Network
  • International Association of Administrative Professionals
  • International Nail Technicians Association (INTA)
  • International Association for Continuing Education and Training (IACET)
  • Society of Permanent Cosmetic Professionals (SPCP)
  • Cosmetology Instructor Association
  • American Board of Certified Haircolorists (ABCH)
  • American Medical Informatics Association
  • American Marketing Association

Certifications

  • Certified Trainer for Beauty Professionals, method
  • Certified Business Analysis Professional (CBAP)
  • Microsoft Certified Systems Engineer (MCSE)
  • Digital and Social Media Marketing for Salons by system
  • Employee Mentorship and Coaching Certification for Beauty Leaders, framework
  • Salon Leadership Certification (SLC), system
  • Customer Experience and Loyalty Management Certification, framework, 2017
  • Employee Relations & Performance Management Certification - Northwind
  • First Aid/CPR Certified
  • Cisco Certified Network Associate (CCNA)

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