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Skills

  • Microsoft applications proficiency
  • Contract negotiation and lease agreements
  • Data-driven decision making
  • Management of short- and long-term contracts
  • Team building
  • Pricing negotiation skills
  • Fleet Sales Management
  • Effective conflict resolution
  • MS Office
  • Team management

Work Experiences

  • Advised customers on financing options.
  • Adjusted sales techniques.
  • Was in charge of issuing receipts and processing refunds, credits, and exchanges.
  • Kept the system and method areas clean, tidy, and professional in appearance to maximize worker efficiency and promote customer engagement.
  • Was responsible for opening and closing the store on my own when necessary, as well as preparing the nightly bank drop for the manager.
  • Averaged a 44% higher customer retention rate.
  • Greeted customers and assisted them with product questions, selections, and purchases, both in-store and online.
  • Increased sales by 15% by providing purchase advice and promoting additional products.
  • Educated customers about promotions to increase sales.
  • Achieved 45% customer satisfaction rating.

Summaries

  • Persuasive approach to dealing with customer concerns and objections.
  • Achieved 59% customer satisfaction rate.
  • Sells program and category products while keeping up with changing industry trends and customer preferences.
  • Adept at contract negotiation, certified in leasing terms management, and achieving superior results in both individual and fleet leasing contracts.
  • Achieved successful upgrade package sales.
  • Achieved new customer acquisitions in 2023.
  • Achieved 39% satisfaction post-signature.
  • With consultative techniques and careful attention to individual needs, dependable and upbeat Certified Sales Leasing Consultant is successful in promoting customer loyalty, satisfaction, and purchases.
  • Addressed customer inquiries.
  • Certified Sales and Leasing Consultant dedicated to pursuing new leads, closing sales, and developing positive customer relationships.

Accomplishments

  • Developed customer outreach campaigns that improved high-margin product lease sales conversion by 61% annually.
  • Exceeded monthly sales quota by 73% consistently across 6 months, becoming the top leasing consultant in the West Coast.
  • Maintained a high-level closing ratio by achieving 28% deal closure rate using high-ticket sales strategies for luxury cars.
  • Trained 9 new leasing consultants on best practices, helping the team boost quarterly sales by 64%.
  • Leveraged cross-selling techniques to increase dealership revenue by $10 through bundling service contracts with leasing agreements.
  • Collaborated with third-party lenders to increase leasing options available, boosting overall customer qualifications by 25%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with finance department, leading efforts to streamline lease documentation and reduce approval time by 16 days.
  • Documented and resolved framework which led to standard.
  • Utilized CRM tools to track and follow up with prospects, achieving an average monthly lead conversion rate of 76%, setting company precedent.

Affiliations

  • American Society of Safety Professionals
  • American Marketing Association
  • Customer Experience Professionals Association (CXPA)
  • International Association of Administrative Professionals
  • Association of Information Technology Professionals
  • Society of Human Resource Management
  • Society of Customer Service Professionals (SCSP)
  • Sales Leaders and Leasing Team Developers Network
  • Project Management Institute
  • Consumer Leasing Industry Association (CLIA)

Certifications

  • Lease Finance Specialist Certification - National Vehicle Leasing Association (NVLA)
  • Cisco Certified Network Associate (CCNA)
  • Certified Sales Leader (CSL) - Sales Associates International
  • Certified Apartment Leasing Consultant (CALC) - National Apartment Leasing Association (NALA)
  • Certified Automotive Fleet Manager (CAFM) method
  • Certified Sales Consultant (CSC) - Automotive Industry Management
  • Certified Apartment Leasing Agent (CALA)
  • Salesforce Certified Sales Consultant
  • SHRM Certified Professional (SHRM-CP)
  • Certified Leasing and Marketing Professional (NALP) - National Apartment Association

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