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Skills

  • MS Office
  • Healthcare regulatory compliance
  • Cost reduction strategies
  • Customer service orientation
  • Customer service
  • Process improvement
  • Patient communication scripting
  • Insurance verification expertise
  • Team building
  • Communications

Work Experiences

  • Located, checked in, and pulled medical records for patient appointments and incomplete charts.
  • Achieved 100% compliance in 2018 audits.
  • Consistently addressed appointment booking inquiries.
  • Achieved a 74% reduction in average waiting times.
  • Conducted follow-ups on patient satisfaction surveys.
  • Created templates for physician referrals.
  • Assisted in the recruitment and scheduling of 8 new clinical staff, ensuring smooth integration into office logistics.
  • Collaborated with clinicians to expedite patient intake, reducing registration time by an average of 18 months per patient.
  • Improved bill payment timeliness by developing flexible payment plans for patients.
  • Achieved a 49% improvement in operational workflow.

Summaries

  • Trained in HubSpot and possesses exceptional workflow optimization abilities.
  • With over 12 years of experience in the framework industry, I am committed to organization and collaboration.
  • Dedicated to streamlining organizational procedures in order to improve office environments.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Achieved a 25% increase in overall productivity.
  • Adept at enhancing front office operations.
  • Consistently meets demands of high-volume medical offices.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.

Accomplishments

  • Oversaw patient follow-up program, increasing returning patient visits by 48% over three years.
  • Ensured compliance with all healthcare regulations, achieving 100% accuracy in HIPAA audit review over a several months.
  • Collaborated with team of 12 in the development of initiative.
  • Coordinated the daily operations across 7 departments, enhancing communication which improved patient care outcomes by 36%.
  • Reduced the average time for claims reimbursement by 85% through the implementation of streamlined follow-up processes.
  • Drove community outreach initiatives resulting in 47% increase in new patient registration within Raleigh.
  • Resolved insurance claim disputes and escalations, recovering 4 in unpaid balances and reducing rejections by 17%.
  • Collaborated with the marketing department to launch patient education campaigns, resulting in 17 new patient consultations.
  • Led office in handling sensitive patient information, ensuring 100% compliance with HIPAA standards.
  • Resolved product issue through consumer testing.

Affiliations

  • Certified HIPAA Professional (CHP)
  • Society of Women Engineers
  • National Healthcareer Association (NHA) – Certified Billing and Coding Specialist (CBCS)
  • Association for Rural & Community Health Professional Coding (ARCHProCoding)
  • American College of Healthcare Executives (ACHE)
  • National Association of Healthcare Access Management (NAHAM)
  • Jaycees
  • American Health Information Management Association (AHIMA)
  • National Association for Medical Staff Services (NAMSS)
  • Certified Professional Biller (CPB) by AAPC

Certifications

  • Patient Communications Certification Salesforce - Brightline
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Medical Office Assistant Certification - Vantage
  • Revenue Cycle Specialist Certification (CRCS) - Brightline
  • Certified Professional Coder (CPC) - Beacon Labs
  • Advanced Billing and Coding Certification - Ironclad Systems
  • Certified Business Analysis Professional (CBAP)
  • Certified Medical Office Professional (CMOP) - Vantage
  • Certified Healthcare Access Associate (CHAA) - Ironclad Systems
  • Certified Outpatient Coder (COC) - Northwind

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