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Skills

  • First Aid/CPR
  • Basic accounting and bookkeeping
  • Claims submission and follow-up
  • Onboarding and training manual creation
  • Problem resolution
  • Budgets
  • HIPAA compliance
  • Communication coordination between physicians
  • Customer Relationship Management (CRM)
  • Business operations

Work Experiences

  • Authored patient communication scripts which decreased inbound call handling time by 18 months and improved customer satisfaction.
  • Collaborated with the IT team to troubleshoot patient portal issues.
  • Conducted successful follow-ups on patient satisfaction surveys, increasing positive responses by 40%.
  • Authored patient communication scripts.
  • Created templates for physician referrals.
  • Completed this within two years.
  • Achieved resolution within one year.
  • Conducted patient reminder calls that reduced no-show rates by 44% in the past year.
  • Achieved a 20% payment collection rate.
  • Collaborated with insurance representatives.

Summaries

  • Achieved 100% HIPAA compliance.
  • Experienced in dealing with insurance paperwork, updating charts, and managing business correspondence.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Accomplished at training personnel.
  • Healthcare practices, compliance standards, and operations are all familiar territory for this versatile administrative professional.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Consistently meets the demands of high-volume medical offices, coordinating communications between 15 physicians and staff for enhanced patient care outcomes.
  • Physician Office Representative with 4 years of experience in framework industry is meticulous.
  • With over 12 years of experience in the framework industry, I am committed to organization and collaboration.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Reduced administrative bottlenecks by improving patient check-in/out procedures, resulting in a several months-based decrease in total wait time.
  • Successfully onboarded and scheduled 14 new clinical staff members, improving workforce deployment by 45%.
  • Managed insurance verification process for initiative daily patients, ensuring accurate coverage evaluations.
  • Drove community outreach initiatives resulting in 47% increase in new patient registration within Raleigh.
  • Assisted with claims submission and follow-up, reducing claim processing delays by 62% over one year.
  • Resolved escalated patient complaints regarding billing and services with a 59% successful resolution rate.
  • Coordinated the daily operations across 7 departments, enhancing communication which improved patient care outcomes by 36%.
  • Documented and resolved category which led to metric.
  • Revised office protocols to improve the patient experience, decreasing patient wait times and no-shows by 54%.

Affiliations

  • National Certification Career Association (NCCA)
  • Project Management Institute
  • American College of Healthcare Executives (ACHE)
  • Toastmasters
  • Rotary International
  • Certified Revenue Cycle Specialist (CRCS) through AAHAM
  • American College of Medical Practice Executives (ACMPE)
  • Certified Professional Healthcare Management (CPHM) program
  • Association of Information Technology Professionals
  • Association for Rural & Community Health Professional Coding (ARCHProCoding)

Certifications

  • CompTIA Security+
  • Certified Billing and Coding Specialist (CBCS) - Cedar Works
  • Certified Medical Office Professional (CMOP) - Vantage
  • Certified Health Unit Coordinator (CHUC) - Harbor & Co.
  • CompTIA A+ Technician
  • Certified Professional Biller (CPB) – Northwind
  • Project Management for Healthcare Professionals Certification - Cedar Works
  • Medical Billing and Reimbursement Specialist Certification - Harbor & Co.
  • Certified Electronic Health Records Specialist (CEHRS) - Beacon Labs
  • Advanced Billing and Coding Certification - Ironclad Systems

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