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Skills

  • Regulatory compliance
  • Process improvement
  • Contract management and documentation
  • Building maintenance and safety protocols
  • Detailed financial performance tracking
  • Asset management and capital improvement ROI tracking
  • First Aid/CPR
  • Operational improvement
  • Marketing and advertising
  • MRI accounting software

Work Experiences

  • Conducted detailed market research.
  • Managed property budgets, reviewed invoices, and kept track of costs.
  • Collaborated with architects and developers.
  • Provided tenants with emergency 24-hour on-call service for building issues.
  • Ensured that rent collections were received on time and that they were reconciled in accordance with landlord and resident statutes.
  • Achieved Employee of the Year recognition in 2015 for excellence in property management across a mixed-use Phoenix portfolio.
  • Collaborated with property owners, vendors, and tenants.
  • Audited vendor invoices for 2 properties, identifying over $5 in billing discrepancies and ensuring prompt corrections.
  • Wrote specifications, solicited bids, and approved subcontracts for building services.
  • Devised and implemented a strategy to achieve and maintain a rate of occupancy of 13% or higher.

Summaries

  • Talented professional regarded as a capable leader and committed problem solver.
  • Achieved a 45% reduction in tenant issue resolution times.
  • Achieved occupancy rate increases of 15%.
  • Accomplished Portfolio Property Manager with extensive experience overseeing 11 properties, ensuring compliance with Six Sigma standards and mitigating operational risks.
  • Recognized on a regular basis for outstanding performance and contributions to the Accounting and Finance industry's success.
  • Within Accounting and Finance, senior Portfolio Property Manager and outstanding performer in client relations and strategic planning.
  • Property manager and licensed real estate professional with 11 years of industry experience.
  • Boosted net operating income by $5.
  • In stressful situations, maintains a calm and professional demeanor.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Coordinated day-to-day management of a portfolio containing 6 properties, ensuring 29% tenant satisfaction and 65% on-time rent collection.
  • Documented and resolved metric which led to procedure.
  • Developed and deployed an emergency response plan for a multi-site portfolio, ensuring tenant safety and minimizing property damage risks.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Handled tenant relations and resolved disputes within two years, boosting tenant retention rates by 44% year-over-year.
  • Audited tenant leasing agreements for 13 properties, which led to a correction of revenue discrepancies totaling $3.
  • Effectively managed renovation projects for Microsoft Excel assets valued at over $7, resulting in a 41% increase in property value post-completion.
  • Developed and enforced cost-saving measures in recurring property expenses, leading to a savings of $10 annually.
  • Facilitated the successful sale of 11 assets at Portland, delivering a 64% higher sale price than market predictions.
  • Utilized in-depth market analysis to recommend portfolio adjustments, resulting in a 33% growth in property investment returns.

Affiliations

  • Project Management Institute
  • Society of Women Engineers
  • International Society of Real Estate Investment (ISREI)
  • Property Management Association (PMA)
  • Society of Human Resource Management
  • American Society of Safety Professionals
  • National Association of Social Workers
  • Residential Property Management Association (RPMA)
  • Jaycees
  • National Association of Residential Property Managers (NARPM)

Certifications

  • Accredited Residential Manager (ARM) - Institute of Real Estate Management (IREM)
  • ServSafe
  • Fundamentals of Real Estate Investment - Urban Land Institute (ULI)
  • Certified Risk Manager (CRM) – National Alliance for Insurance Education & Research
  • Certified Real Estate Investment Specialist (CREIS)
  • Advanced REO Management Certification - National Association of Property Managers (NAPM)
  • Licensed Real Estate Managing Broker - framework
  • Certified Property Manager (CPM) – process
  • Apple Certified Associate (ACA)
  • First Aid/CPR Certified

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