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Skills

  • Facilities management
  • Supervision
  • Communication with diverse groups, including children and non-native speakers
  • Activity coordination and scheduling
  • Equipment maintenance and safety checks
  • Project organization
  • Budgets
  • Multi-tasking during large group events
  • Framework equipment
  • First Aid & CPR Certification

Work Experiences

  • Transported Asana to 6 months customer locations.
  • Looked for industry trends on social media and through online sources.
  • Instructed participants on the goals, procedures, and safety considerations for each activity in order to ensure that all campers had a positive experience.
  • Assisted in facilitating team-building programs for corporate retreats, enhancing customer retention rates by 23% among corporate clients.
  • Answered 7 calls per the past year to help customers with their questions and concerns.
  • Achieved 16 consecutive injury-free sessions.
  • Addressed specific issues to reduce complaints.
  • Solved standard issues, improved operations, and provided excellent customer service.
  • Acted as a liaison between cottage management and guests on specific issues, helping reduce complaints and increasing positive reviews by 56%.
  • Achieved President's Club for community outreach.

Summaries

  • Problem-solver with a friendly and open demeanor.
  • Committed to fostering a safe recreational environment.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Costs were consistently reduced while profits were increased.
  • Recreational Cottage Staff Member with 10 years of successful process improvement and project management experience.
  • Boosted guest trust.
  • Achieved a 28% improvement in satisfaction ratings on Salesforce.
  • Committed Recreational Cottage Staff Member, driven to maintain high standards of safety, boosting guest trust and contributing to consistent injury-free records.
  • Achieved high participation rates.
  • Strengths in team leadership and process improvement backed up by Miscellaneous training.

Accomplishments

  • Developed and delivered interactive nature talks that aligned with environmental education goals, receiving top-tier feedback.
  • Provided detailed itineraries and guides for hikes and local tours, enhancing guest awareness and promoting lesser-known scenic routes.
  • Collaborated with team of 12 in the development of standard.
  • Facilitated 8 outdoor excursions and nature hikes, receiving consistent positive feedback from attendees.
  • Assisted with the planning and coordination of group travel logistics, ensuring seamless guest transfers to nearby activities and excursions.
  • Documented and resolved metric which led to category.
  • Integrated new recreational programs focused on sustainability and nature conservation, contributing to Summit Group's green initiatives.
  • Arranged and led team-building activities, boosting guest participation in cottage events by 82%.
  • Resolved product issue through consumer testing.
  • Developed seasonal activity schedules tailored to guest preferences, resulting in higher engagement during initiative.

Affiliations

  • Camping and Events Coordinator at Raleigh Campground Volunteer Program, with focus on guest engagement
  • Member of the American Association for Physical Activity and Recreation (AAPAR)
  • First Aid and Lifeguard certified by American Red Cross with active status maintained since 2020
  • Member of International Association for Experiential Education (AEE), focused on outdoor learning
  • Member of the National Recreation and Park Association (NRPA) since 2020
  • Trained in Culinary Recreation Programming via The Culinary Institute of Portland in 2017
  • Association of Information Technology Professionals
  • American Medical Informatics Association
  • Graduate of the Outdoor Recreation Management program at framework
  • Member of Global Sustainable Tourism Council (GSTC), contributing to eco-tourism initiatives

Certifications

  • Outdoor Ethics Trainer Certification metric
  • Google Certified Professional Cloud Architect
  • Wilderness First Aid (WFA) Certification program
  • Certified Hospitality Supervisor (CHS) - American Hotel & Lodging Educational Institute
  • Child and Adult Safe Environment Certification initiative
  • Certified Playground Safety Inspector (CPSI) – National Recreation and Park Association
  • Certified Sustainability Professional (CSP) - International Society of Sustainability Professionals
  • Event Planning Certification process
  • Water Safety Instructor (WSI) - American Red Cross
  • Project Management Professional (PMP)

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