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Skills

  • Customer satisfaction management
  • Advanced mobile device certification
  • Revenue generation strategies
  • Team building
  • Process improvement
  • Business operations
  • Regulatory compliance
  • Relationship development
  • Budgets
  • Customer service

Work Experiences

  • Coached a 10-person sales team on how to use effective sales techniques and provide excellent customer service.
  • Addressed product functionality and service plan questions.
  • Developed and nurtured long-term relationships with clients through dedicated assistance, issue resolution, and project management talents.
  • Was in charge of overseeing employee performance, resolving issues, and increasing efficiency in order to meet productivity goals.
  • Achieved revenue growth in 2016.
  • Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales.
  • Devised and coordinated system and program strategic plans, resulting in a $4 increase in sales revenue within three years.
  • Created a task schedule for Mobile Sales Specialists based on their individual strengths and knowledge of cross-functional collaboration.
  • Inspired employees to succeed and identified areas for improvement, resulting in a 2% increase in efficiency.
  • Upsold customers on accessories and warranty programs by carefully explaining the benefits.

Summaries

  • Client-facing professional with a positive attitude and expertise in project management and vendor management.
  • Dedicated to learning, growing, and succeeding in Aerospace.
  • Through active listening, dynamic communication, and effective marketing skills, a confident Wireless Sales Associate promotes a great career spent exceeding client expectations.
  • Asana is something I'm familiar with.
  • Supervisor with 14 years of experience leading talented salespeople who is results-oriented.
  • Accomplished at developing sales campaigns that increased mobile device sales by 37% during key promotional periods.
  • Motivated Wireless Sales Associate with over 6 years of experience exceeding customer expectations.
  • Achieved 44% growth in repeat business.
  • Loss prevention, recordkeeping, and team leadership are all skills she possesses.
  • Always looking for new ways to increase revenue and improve customer satisfaction.

Accomplishments

  • Facilitated joint projects with the mobile product development team to create device-specific training modules that enhanced team product expertise.
  • Trained and mentored new mobile sales associates on mobile device specifications and effective sales techniques, resulting in a 23% increase in team performance.
  • Documented and resolved method which led to framework.
  • Partnered with the marketing team on a promotional strategy that boosted mobile device bundle purchases by 83% during campaign periods.
  • Enhanced mobile product cross-selling strategies that increased sales of complementary accessories by 54%.
  • Assisted in the beta testing of new mobile device models, providing critical feedback which improved product launch success by 59%.
  • Automated the store's mobile inventory management process using Workday, cutting restocking times by 23%.
  • Researched and implemented competitor sales techniques, contributing to improved mobile device upselling rates by 76%.
  • Achieved a 56% improvement in customer satisfaction scores through enhanced troubleshooting support for mobile devices.
  • Introduced new revenue generation tactics, contributing to a 61% increase in overall mobile store profitability.

Affiliations

  • American Marketing Association
  • Wireless Industry Association (WIA)
  • Rotary International
  • Association of Information Technology Professionals
  • American Society of Safety Professionals
  • Retail Merchandising Excellence Group
  • Association for Supply Chain Management (APICS)
  • Association for Consumer Electronics Sales Professionals
  • Customer Experience Professionals Association (CXPA)
  • Society of Human Resource Management

Certifications

  • CompTIA A+ Technician
  • Retail Management Certification from Vantage
  • Certified Public Accountant (CPA)
  • Microsoft Certified: Dynamics 365 Fundamentals
  • Certified Sales Professional (CSP) from Beacon Labs
  • Certified Data-Driven Decision Maker (CDDDM)
  • Certified Mobile Technology Expert (CMTE)
  • First Aid/CPR Certified
  • CompTIA Network+
  • Certified Business Analysis Professional (CBAP)

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