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Skills

  • Multidisciplinary team collaboration
  • Diagnostic interviewing
  • Comprehensive treatment plan development
  • Aftercare planning
  • Relationship development
  • Supervision
  • Customer service
  • Clinical assessment
  • Specimen testing
  • Client record management

Work Experiences

  • Solved initiative issues, improved operations, and provided excellent customer service.
  • Collaborated with process customers to determine their needs and deliver system service.
  • Collaborated with system agencies to coordinate care and secure housing for chronically homeless individuals in recovery, resulting in a 28% decrease in homeless relapse rates.
  • Achieved results over 6 months.
  • Provided comprehensive case management services, which included developing treatment plans and connecting clients and their families with the right resources.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Built long-term relationships with local courts.
  • Oversaw the delivery of category project by process team, which resulted in framework.
  • Built long-term relationships with local courts to provide testimony in substance abuse cases, resulting in 76% favorable diversion outcomes for clients.
  • Achieved a 69% reduction in client emergency room visits.

Summaries

  • Achieved 38% better long-term outcomes.
  • Collaborative Substance Abuse Specialist skilled in outreach program development, expanding services to reach more individuals in recovery and reduce relapse rates.
  • Committed to client-centered care.
  • Adept at identifying and implementing relapse prevention strategies, resulting in a 73% decrease in client relapses after program completion.
  • Achieved 32% success in medication-assisted treatment adherence.
  • Achieved a 39% diversion rate for clients.
  • Adept at crisis intervention techniques, managing high-risk clients and reducing emergency incidents by 68%.
  • Team management and clinical supervision for interns and unlicensed practitioners are areas in which she excels.
  • Costs were consistently reduced while profits were increased.
  • Achieved 64% improvement in client quality ratings.

Accomplishments

  • Reduced average appointment wait times from several months to several months by improving administrative workflows and client intake processes.
  • Developed and led a mobile crisis team that reduced emergency mental health service use by 26% in the first two years.
  • Developed and facilitated a comprehensive substance abuse awareness program, increasing community participation by 37% over several months.
  • Provided community outreach and education on the dangers of substance abuse, leading to a 15% increase in referrals from civic organizations.
  • Successfully advocated for policy changes at Lakeside Partners, securing wider access to medication-assisted treatment for opioid use disorder clients.
  • Introduced comprehensive relapse prevention strategies that led to a 44% reduction in relapse rates within 18 months post-treatment.
  • Reduced unnecessary emergency room visits by 32% through implementing proactive case management and crisis intervention services.
  • Facilitated 15 staff trainings on motivational interviewing, improving client retention rates during the first three years of treatment.
  • Implemented new intakes and referral processes, reducing intake processing time by 2 hours and increasing client satisfaction by 49%.
  • Delivered trauma-informed care workshops to 10 healthcare professionals, enhancing the agency's ability to serve dual-diagnosis clients in Raleigh.

Affiliations

  • Council on Accreditation of Counseling and Related Educational Programs (CACREP)
  • Toastmasters
  • National Institute on Drug Abuse (NIDA)
  • Jaycees
  • Association of Interdisciplinary Professionals in Pain Medicine
  • Lions Club
  • Project Management Institute
  • American Society of Clinical Psychopharmacology (ASCP)
  • National Association for Children of Addiction (NACoA)
  • Society for the Study of Addiction

Certifications

  • Emergency Mental Health Services Certification (EMHS-CPR) - Ohio
  • ServSafe
  • Certified Trauma Practitioner (CTP) - program
  • Apple Certified Associate (ACA)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Business Analysis Professional (CBAP)
  • Certified Family Life Educator (CFLE) - metric
  • Salesforce
  • Certified Grief Counseling Specialist (CGCS)
  • Case Management Certification (CCM)

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