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Skills

  • ROI analysis
  • Customer service
  • Team management
  • Change Management
  • Stakeholder collaboration
  • Strategic planning
  • Staff management
  • Team building
  • MS Office
  • Strategic planning and execution

Work Experiences

  • Achieved a 82% increase in favorable ratings.
  • Achieved consistent metric results by spearheading a focused operational excellence campaign targeting core inefficiencies.
  • Adjusted staffing based on forecasted workloads.
  • Evaluated employee performance and implemented incentives and team-building events to boost morale.
  • Analyzed unit performance.
  • Collaborated with upper management to align unit goals with overall company objectives, achieving Excellence Award for excellence in data analysis.
  • Organized program meetings for 7 Senior Unit Managers and coordinated the availability of conference rooms for attendees every the past year.
  • Was in charge of billing, collection, and reporting for an office that generated over $14 per year.
  • Achieved consistent system results.
  • Improved the organization's payment collection, AP/AR, deposit, and recordkeeping systems.

Summaries

  • Within Miscellaneous, senior Senior Unit Manager and outstanding performer in project management and stakeholder engagement.
  • Senior Unit Manager with 8 years of successful team leadership and performance reporting experience.
  • Staff, resource, and day-to-day operations are well-coordinated by this expert.
  • Accomplished Senior Unit Manager, known for leading initiatives that increased team efficiency by 22% while cutting operational costs, saving the company $9 annually.
  • Commended for consistently driving team success through strict adherence to company procedures and effective employee training.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Independently solved problems and kept teams on task to handle a variety of business requirements.
  • Miscellaneous administrative office management, related regulatory guidelines, and vendor management certified OSHA and Senior Unit Manager.

Accomplishments

  • Introduced new onboarding and staff development programs, leading to a 30% reduction in early-stage turnover within 5 months.
  • Played a key role in increasing unit profitability by $178,000 while maintaining high levels of service quality and employee satisfaction in 2018.
  • Achieved compliance with metric ahead of the industry-required deadline, ensuring operational safety and readiness across 9 sites.
  • Mentored and trained 12 staff members in agile methodologies, improving project delivery timelines by 82%.
  • Played a critical role in transitioning unit operations to agile methodologies, leading to a 67% boost in project throughput.
  • Utilized predictive analytics to streamline staffing schedules, reducing overtime expenses by $83,000 in one year.
  • Documented and resolved system which led to program.
  • Guided the successful introduction of remote work options, increasing employee engagement and reducing absenteeism by 25%.
  • Reduced budgetary costs by $60,000 through staff scheduling optimization and vendor renegotiation within 6 months.
  • Collaborated with team of 13 in the development of framework.

Affiliations

  • Business Architecture Guild - Active member, refining strategic planning abilities for business and operational scalability.
  • Lions Club
  • Association for Supply Chain Management (ASCM) - Achieved OSHA focusing on sophisticated supply chain management and workflow integration.
  • Harvard Business Review Advisory Council - Engaged in research and discussions shaping industry standards for change management and operational strategies.
  • International Association of Business Communicators - Participated in programs promoting effective communication and presentation skills for managerial roles.
  • Association for Supply Chain Management (APICS)
  • Strategic Management Society (SMS) - Membership focusing on long-term planning and strategy execution for improved unit effectiveness.
  • Society of Human Resource Management
  • Operational Excellence Society - Participated in collaborative forums on best practices in quality control and defect reduction.
  • Association of Information Technology Professionals

Certifications

  • Cisco Certified Network Associate (CCNA)
  • First Aid/CPR Certified
  • Balanced Scorecard Professional (BSP) Certification by program
  • ServSafe
  • Certified ScrumMaster (CSM)
  • Certified Public Manager (CPM) by program
  • Certified Agile Leadership (CAL) by Scrum Alliance
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Advanced Time Management Skills Certification by Harbor & Co.
  • CompTIA Security+

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