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Skills

  • Weekly Payroll
  • Customer conflict resolution
  • Skilled negotiator
  • Series 10 license
  • Client relations expert
  • Long-term care expert
  • Vendor coordination
  • Retirement planning
  • Business operations
  • Production scheduling

Work Experiences

  • Achieved Innovation Award for exceptional customer service satisfaction.
  • Kept track of safety compliance in order to maintain high standards and keep team members safe.
  • Completed the sales process and collected the necessary deposits.
  • Achieved President's Club for operational excellence.
  • Checked the data entered into the agency management system for accuracy and quality.
  • Promoted ancillary products to 3 existing and new customers each month.
  • Looked at trends in sales volume, retention, and loss ratio to see where I could improve.
  • Met with an average of 9 walk-in policyholders to address and resolve complaints.
  • Was in charge of new employee training, licensing, and vehicle inspections.
  • Made changes to both manual and electronic billing procedures.

Summaries

  • Licensed insurance agent with extensive sales, prospecting, and lead generation experience.
  • Collision Estimator with 7 years of successful risk assessment and data analysis experience.
  • Negotiator and salesperson with a lot of guts.
  • Within Construction, senior Collision Estimator and outstanding performer in strategic planning and data analysis.
  • Sales professional with a strong desire to exceed company targets.
  • Clear understanding of project management and stakeholder engagement as well as workflow optimization training.
  • Expertise in sales and marketing
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Knowledgable in a variety of design and testing methodologies.
  • Looking for a job that will provide me with new challenges as well as opportunities for career growth and advancement.

Accomplishments

  • Won
  • Ensured
  • Consulted
  • Earned the “Roundtable Award” for earning more than $12 in commissions selling $15 million in life insurance products each year.
  • Resolved
  • Protective Services: Applied safety procedures and policies as outlined in Department Safety Manual.
  • Awarded for maintaining the highest estimate approval rate across Brightline for 2023, achieving a consistency rate of 38%.
  • Developed
  • Grew life insurance, long term care, and annuity business from $7 to $16 million in 5 years.
  • Recorded

Affiliations

  • International Automotive Technicians Network (iATN) Member
  • National Auto Body Council (NABC)
  • Automotive Recyclers Association (ARA)
  • Association for Computing Machinery
  • Automotive Parts and Service Expo (APSE) - 2023 Attendee
  • Automotive Service Association (ASA)
  • Society of Automotive Engineers (SAE) Member
  • CertifiedFirst Network Affiliation
  • Collision Repair Excellence Award Nominee - 2018
  • American Medical Informatics Association

Certifications

  • Google Certified Professional Cloud Architect
  • Framework license
  • I-CAR Platinum Individual - Estimator Certification
  • ASE Collision Repair & Refinish Certifications
  • Project Management Professional (PMP)
  • ADAS Calibration Technician Certification
  • State Farm Estimator Certification Program
  • Certified Business Analysis Professional (CBAP)
  • Audatex Estimating System Certification
  • Apple Certified Associate (ACA)

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