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Collaborated with the collision repair team.
Created a streamlined documentation process.
Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
Assessed rework estimates and insurance requests.
Contributed to creating more efficient workflows.
Assessed structural integrity and cosmetic flaws.
Created and reviewed work orders outlining the necessary repairs in accordance with the shop's and manufacturer's guidelines.
Collaborated with insurance adjusters.
Achieved a 66% improvement in repair quote accuracy.
Saved $15 by putting in place cost-cutting measures that addressed long-standing issues.

Boosted overall revenue.
Achieved high client satisfaction ratings.
Achieved resolution within 5 business days.
Auto Collision Estimator with a specialization in handling high-volume workload, regularly processing over 14 estimates per week without compromising quality or customer satisfaction.
Auto Collision Estimator with expertise in delivering precise, timely estimates, streamlining repair documentation, and maintaining over 72% error-free repair cost assessments.
Achieved an error-free rate exceeding 47% on estimates.
Bolstered customer retention rates.
Within Insurance, senior Auto Collision Estimator and outstanding performer in performance reporting and risk assessment.
Auto Collision Estimator with a proven track record.
Repair and assembly experience for a variety of makes and models.

Collaborated with shop foremen to identify recurring repair challenges and proactively adjusted estimates, reducing project delays by 15%
Managed the introduction of a digital estimating platform, reducing turnaround times on estimates by 62% and improving efficiency.
Conducted post-repair inspections to verify quality and adherence to industry standards, contributing to a 84% reduction in rework.
Implemented a follow-up system for ongoing repairs, leading to 16% fewer customer inquiries and increased satisfaction levels.
Improved collision center customer satisfaction ratings by 64% through proactive issue resolution and consistent repair updates.
Enhanced inventory management of parts, resulting in 29% reduction in part delays and faster repair completion.
Generated supplemental repair revenue of $16 annually by identifying and negotiating additional labor charges from insurance providers.
Used Microsoft Excel to develop inventory tracking spreadsheets.
Resolved complex customer repair issues that improved customer satisfaction rates by 63% year-over-year.
Documented and resolved metric which led to procedure.