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Skills

  • Security monitoring
  • Cleanliness
  • Inventorying products
  • Product upselling
  • Customer assistance
  • Credit card processing
  • Data analysis
  • Team Leadership
  • Loss prevention
  • Retail merchandising

Work Experiences

  • Created multi-threaded admin web applications based on system.
  • Used Microsoft Excel to create and submit end-of-shift reports.
  • Started two key partnerships that resulted in a 54% increase in revenue.
  • Assisted customers in locating appropriate method product store locations, answered product questions, and provided solutions to various initiative issues.
  • Counted drawers quickly and accurately at the start and end of each shift.
  • Achieved near-zero variances over 18 months.
  • Helped customers by answering their questions and completing their requests.
  • Was prompt in responding to customer requests.
  • Addressed and corrected fuel pump malfunctions by working directly with maintenance teams to ensure immediate repairs.
  • Achieved results within several months.

Summaries

  • Dedicated cashier and server in initiative establishment with 5 years of experience.
  • Top-producing salesperson and industry expert in Miscellaneous.
  • Skilled in receiving orders, arranging products in the store, and processing transactions.
  • Design and development of successful procedure embedded software applications in the past.
  • Clear understanding of vendor management and team leadership as well as performance reporting training.
  • Dedicated to leading and promoting high-quality customer service and engagement initiatives.
  • Well-organized and dependable, with an unwavering commitment to team success, business operations, and customer satisfaction.
  • Professional who is outgoing and detail-oriented and has a track record of resourcefulness and dependability.
  • Within Miscellaneous, senior Fuel Clerk and outstanding performer in data analysis and quality assurance.
  • Customer service and system POS software training.

Accomplishments

  • Designed and implemented a preventive maintenance schedule for fuel pump equipment that reduced downtime by 53%.
  • Implemented cashier best practices, decreasing checkout times by 17% and improving overall customer service flow.
  • Assisted in the successful adoption of a new fuel tracking system, reducing manual data entry errors and speeding up reporting time by 33%.
  • Recommended
  • Process Improvement: Created new departmental procedures manual. Assessed organizational training needs.
  • Created and managed a fuel inventory forecasting model that enhanced long-term purchasing strategies, leading to savings of $7,000 annually.
  • Documented and resolved process which led to procedure.
  • Researched
  • Design: Responsible for creative design for prominent method.
  • Competitive Analysis: Performed competitive analysis to make recommendations for future company growth.

Affiliations

  • Retail Store Management Professional Group
  • Retail Fuel Managers Forum
  • Lions Club
  • Jaycees
  • Society of Independent Gasoline Marketers of America (SIGMA)
  • Society for Maintenance and Reliability Professionals (SMRP)
  • National Association of Convenience Stores (NACS)
  • Customer Service Excellence Network
  • Project Management Institute
  • Cross-Departmental Communication Experts Group

Certifications

  • Certified Environmental Health Manager (CEHM)
  • Certified Fuel Transportation and Handling
  • Certified Business Analysis Professional (CBAP)
  • Advanced Point of Sale (POS) Operation Training
  • OSHA Hazardous Materials (HAZMAT) Certification
  • Fuel Quality & Calibration Certification
  • Certified Customer Service Professional (CCSP)
  • Certified Health, Safety, and Environment (HSE) Professional
  • Certified Public Accountant (CPA)
  • Certified Hazardous Materials Manager (CHMM)

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