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Skills

  • Analytical problem solving
  • Data entry automation
  • Communications
  • Regulatory compliance
  • Hands-on training facilitation
  • Data migration between legacy and modern systems
  • Technical troubleshooting
  • ERP system support and troubleshooting
  • Method equipment
  • Real-Time Data Integration

Work Experiences

  • Assumed ownership for resolving escalated IT issues.
  • Used a thorough understanding of company policies to deliver program services efficiently.
  • Was in charge of internal product training for Asana, which included training support staff, end-users, and new hires.
  • Worked closely with ServiceNow and Power BI users to provide solutions to operations issues via phone, email, live chat, and web teleconference.
  • Developed and maintained strong client relationships to provide exceptional customer service and problem resolution.
  • Created visual dashboards using QuickBooks, providing management with real-time insights into key performance indicators.
  • Installed, modified, and repaired software and hardware to resolve technical issues.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Assumed ownership for resolving escalated IT issues, cutting average resolution time by 2 hours.
  • Automated data imports from 13 external sources, resulting in time savings of $14 annually.

Summaries

  • Adept at collaborating with cross-functional teams.
  • Authored user guides for ServiceNow.
  • Subject matter expert on Microsoft Excel with exceptional skills and knowledge in strategic planning.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • Accomplished MIS Assistant.
  • Adept at scheduling and conducting system audits to identify potential vulnerabilities and maintaining robust operational security settings for 9 users.
  • Achieved annual savings of $2.
  • Setting up and maintaining stations, training users, and supporting process improvements to method systems and software are all skills that this skilled information technology specialist possesses.
  • Excellent MIS Assistant with 17 years of experience providing exceptional support to users at all levels.
  • Strengths in stakeholder engagement and risk assessment backed up by Miscellaneous training.

Accomplishments

  • Created incident management workflows that reduced response time by 19%, improving issue resolution timeframes.
  • Spearheaded a system upgrade that improved processing speeds, reducing system lag by 62%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Identified and resolved bottlenecks resulting from inefficient data storage, resulting in 56% performance improvement.
  • Led system integration testing for new software implementation, reducing post-launch issues by 84%.
  • Automated repetitive administrative tasks with custom scripts, reducing workload by 73% and increasing efficiency.
  • Assisted in integrating Jira for customer tracking, achieving a 50% boost in client follow-up efficiency.
  • Created automated backup solutions that eliminated manual effort, ensuring data integrity and minimizing risk.
  • Resolved product issue through consumer testing.
  • Collaborated with team of 6 in the development of category.

Affiliations

  • Certified Information Systems Auditor (CISA)
  • Computer Security Institute (CSI)
  • Project Management Institute (PMI) – Chapter Member
  • Society of Human Resource Management
  • Certified in Risk and Information Systems Control (CRISC)
  • International Association of Administrative Professionals
  • Rotary International
  • Information Technology Infrastructure Library (ITIL) Foundation Certification
  • National Association of Data Analytics Professionals (NADAP)
  • Association of Information Technology Professionals (AITP)

Certifications

  • Microsoft Certified: Azure Fundamentals
  • Certified Network Defense Architect (CNDA)
  • Cisco Certified CyberOps Associate
  • Cisco Certified Internetwork Expert (CCIE)
  • Microsoft Certified: Power Platform Fundamentals
  • First Aid/CPR Certified
  • Salesforce Certified Administrator
  • Microsoft Certified Solutions Expert (MCSE): Core Infrastructure
  • Certified Ethical Hacker (CEH)
  • SQL Server 2019 Certification

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