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Skills

  • Conflict mitigation with insurance carriers
  • Development of Individualized Care Plans
  • End-of-life care planning
  • Networking with staff
  • Hospice metrics tracking
  • Business operations
  • Disease management standards
  • Care transition management
  • Healthcare regulatory compliance
  • Leveraging system for administrative efficiencies

Work Experiences

  • Achieved 50% decrease in caregiver burnout.
  • Achieved a 49% improvement in satisfaction scores.
  • Audited patient intake processes.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Collaborated with physicians to optimize medication regimens for hospice patients, leading to a 57% reduction in adverse drug events.
  • Advised on end-of-life legal frameworks.
  • Oversaw the delivery of procedure project by process team, which resulted in initiative.
  • Psychosocial evaluations and needs assessments were completed by me.
  • Solved framework issues, improved operations, and provided excellent customer service.
  • Collaborated with palliative care specialists.

Summaries

  • Within Miscellaneous, senior Hospice Consultant and outstanding performer in project management and budget management.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Comprehensive experience in grief counseling facilitation for over 12 family members, achieving Top Performer for outstanding emotional support services.
  • Aligned patient care with family expectations.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • Assisted in legal healthcare decisions.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Achieved savings over 6 months.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Adept at spearheading interdisciplinary teams, improving care plan coordination and reducing patient readmissions by 37% over several months.

Accomplishments

  • Documented and resolved initiative which led to standard.
  • Designed and delivered educational workshops on grief counseling across Portland, positively impacting over 4 caregivers and family members.
  • Designed and conducted grief counseling sessions for 6 families, achieving a Excellence Award for excellence in emotional support services.
  • Led community outreach events that increased hospice care awareness in the Denver area by 78%, growing patient intake.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Launched an in-depth caregiver training program that improved caregiving competency levels by 36% across 15 homes.
  • Managed end-to-end care for 9 terminally ill patients, consistently receiving superior patient/family satisfaction scores.
  • Increased revenue by 20% through the expansion of hospice services across Columbus while maintaining high-quality care standards.
  • Expanded access to pre-hospice consultation services, leading to a 32% increase in early interventions and improved patient outcomes.
  • Built robust referral relationships with 16 assisted living facilities, increasing overall monthly hospice patient intake by 85%.

Affiliations

  • National Association for Home Care & Hospice (NAHC)
  • Certified Hospice and Palliative Nurse (CHPN) - process
  • State Hospice and Palliative Care Association - Washington
  • Hospice and Palliative Nurses Association (HPNA)
  • American Society of Pain Educators (ASPE)
  • International Society for Quality in Health Care (ISQua) Membership
  • American Association of Critical-Care Nurses (AACN) - Hospice Chapter
  • Alpha Omega Alpha Honor Medical Society
  • National Hospice and Palliative Care Organization (NHPCO)
  • National Association of Social Workers (NASW) - End-of-Life Advocacy Section

Certifications

  • Certified Pain Practitioner (CPP)
  • Certified Hospice Sales Professional (CHSP)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Diversity and Inclusion in Healthcare (CDIH)
  • Basic Life Support (BLS) Certification
  • CompTIA A+ Technician
  • Certified Business Analysis Professional (CBAP)
  • Continuing Competency in Pain Management (CCPM)
  • Google Certified Professional Cloud Architect
  • Certified Public Accountant (CPA)

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