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Skills

Supervision
Process improvement
Quality of life guidelines
Time management
Medical directive interpretation
Interdisciplinary team leadership
Hospice metrics tracking
Organization
Goal setting
End-of-life care planning

Work Experiences

Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
Collaborated with physicians to optimize medication regimens for hospice patients, leading to a 57% reduction in adverse drug events.
Assessed patient goals and adjusted care plans.
Achieved a 77% decrease in staff burnout rates.
Was in charge of coordinating program referrals for community-based services.
Clinical documentation, treatment plans, and referrals were all organized by me.
Audited and optimized patient intake processes, decreasing documentation errors by 49% and reducing admission processing time by 18 minutes per patient.
Collaborated with physicians to optimize medication regimens.
Collaborated with palliative care specialists.
Psychosocial evaluations and needs assessments were completed by me.

Summaries

Achieved a 43% improvement in patient and family satisfaction.
Awarded Innovation Award for exceptional post-loss emotional care.
Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
Aligned patient care with family expectations.
Consistently recognized for achievements.
Collaborated with interdisciplinary teams.
Cut hospital readmissions by 65%.
Overall morale and productivity are boosted by experience in policy development and staff management procedures.
Achieved savings during two years.
Strengths in performance reporting and risk assessment backed up by Miscellaneous training.

Accomplishments

Successfully increased patient referrals by 71% through relationship-building with key healthcare providers and insurance companies.
Launched an in-depth caregiver training program that improved caregiving competency levels by 36% across 15 homes.
Resolved product issue through consumer testing.
Facilitated reconciliation in end-of-life discussions for 14 patient families, resulting in improved decision-making and family cohesion.
Partnered with category to improve care transition processes, cutting down patient discharges to hospice by 4 days.
Improved cross-functional coordination with pharmacies, reducing medication delivery times by 58% and improving patient comfort.
Collaborated with team of 15 in the development of system.
Created a resource-sharing platform between 10 hospice care providers, which led to improved resource availability and cost reduction.
Documented and resolved initiative which led to standard.
Organized and led a metric conference attended by 3 healthcare professionals, significantly boosting regional hospice care knowledge.

Affiliations

Project Management Institute
Good Grief Network Facilitator - system
Certified Advance Care Planning Facilitator (ACP) - 2023
Society of Women Engineers
National Association of Nurse Practitioners in Women's Health (NPWH) - Palliative Care Focus
Sigma Theta Tau International Honor Society of Nursing
American Society of Safety Professionals
Physician Assistant Education Association (PAEA) with Palliative Concentration
American Health Care Association (AHCA) - Hospice and Long-Term Care Division
Certified Hospice and Palliative Nurse (CHPN) - process

Certifications

Continuing Competency in Pain Management (CCPM)
Apple Certified Associate (ACA)
Project Management Professional (PMP)
Certified in Healthcare Compliance (CHC)
Certified Diversity and Inclusion in Healthcare (CDIH)
Certified Healthcare Risk Manager (CHRM)
Certified Professional in Healthcare Quality (CPHQ)
Certified Hospice and Palliative Care Administrator (CHPCA)
Certified Pain Practitioner (CPP)
Cisco Certified Internetwork Expert (CCIE)

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