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Skills

  • Operational improvement
  • RFI Scanners
  • Team leadership and supervision
  • Security systems
  • Relationship development
  • Customer service excellence
  • Operational excellence
  • Vendor relationship management
  • Cross-functional communication strategies
  • Organization

Work Experiences

  • Established, enforced, and optimized departmental procedures and goals to improve team performance and productivity.
  • Cut costs by successfully negotiating vendor pricing contracts to save money.
  • Achieved President's Club for sustainability in 2022.
  • Prioritizing tasks prior to the start of each shift streamlined operations and improved employee focus and productivity.
  • By verifying back stock and maintaining inventories, I was able to place orders with pinpoint accuracy.
  • Developed the store's brand and implemented strategic business initiatives through close collaboration with the district manager.
  • Achieved results within 6 months.
  • Aligned restocking with customer shopping patterns.
  • Planned and updated work schedules to ensure that anticipated business needs were met to the best of my ability.
  • Audited store operations on a regular basis, reducing inventory shrinkage and cash discrepancies.

Summaries

  • Professional with team leadership and process improvement talents who is honest and punctual.
  • Multi-talented Produce Service Team Member with 15 years of experience motivating employees and assisting customers to increase sales and profits.
  • Proficient in promoting procedure by leveraging strategic planning and client relations knowledge.
  • Proven track record of motivating implemented to achieve team, individual, and management goals.
  • Ability to recognize metric issues and integrate framework solutions to achieve standard.
  • Student pursuing a Miscellaneous degree who is eager to contribute developed knowledge in the role of Produce Service Team Member.
  • Knowledge of ServiceNow in depth, as well as team leadership and data analysis abilities.
  • Talented trainer, problem-solver, and planner who can handle both routine and complex job functions to help a company succeed.
  • Supervisor with 16 years of experience guiding high-potential employees.
  • Tactical team builder with experience introducing products, implementing pricing models, and determining customer needs so that effective solutions can be delivered.

Accomplishments

  • Ran a holiday produce campaign that exceeded sales goals by 32% using localized promotions and targeted discounts.
  • Generated 16% increase in customer loyalty program signups through consistent product education and tailored recommendations.
  • Optimized workflow within the produce section by creating an updated planogram, improving product placement efficiency by 35%.
  • Successfully led the metric produce promotion campaign that resulted in a 26% increase in sales during a 6 months.
  • Monitored stock levels and conducted timely restocking, leading to a consistent 82% in-stock rate for all produce items.
  • Trained 7 customer service representatives to handle produce inquiries, resulting in a 19% decrease in customer complaints related to product quality.
  • Effectively assisted management with daily inventory audits, contributing to a shrink reduction of 57%.
  • Implemented an online ordering initiative for produce, leading to a 52% boost in remote customer sales.
  • Collaborated with local farms to source specialty produce items, increasing locally-sourced inventory by 29% and attracting more eco-conscious shoppers.
  • Decreased spoilage and shrink by closely monitoring refrigerated sections, resulting in a total savings of $12 annually for the department.

Affiliations

  • Graduated with honors from the Produce Manager Leadership Development program hosted by the University of Food Retail Innovation in 2021.
  • Member of National Retail Federation (NRF), participating in industry networking events aimed at optimizing cross-functional department promotions and customer service solutions.
  • Member of Sustainable Retail Produce Association, actively contributing to environmental initiatives while improving sales in fresh produce through eco-friendly practices.
  • Frequent contributor to IFCO Systems' webinars on sustainable packaging and stock rotation to enhance product freshness in produce departments.
  • Certified Produce Professional through United Fresh Produce Association's (UFPA) training program, completed in 2018 to stay current on produce merchandising and quality control.
  • Member of the Fresh Produce Association of the Americas (FPAA), actively participating in 2015 educational workshops focused on best practices in produce handling and safety.
  • Engaged member of the National Association for Retail Market Development (NARMD), with a focus on enhancing retail customer satisfaction strategies within the grocery sector.
  • Registered participant in the Produce Marketing Association's (PMA) Annual Fresh Summit Conference, staying up to date with innovation trends related to inventory management and customer service.
  • Member of the Retail Produce Professionals Association’s roundtable on integrated merchandising and display innovation for improved shelf appeal and sales growth.
  • Affiliated with the Food Marketing Institute's (FMI) Fresh Foods community, attending regular webinars on improving customer experience in produce departments.

Certifications

  • Salesforce
  • Certified Business Analysis Professional (CBAP)
  • CompTIA Network+
  • Certified Quality Food Auditor (CQFA)
  • Food Defense Awareness Certification
  • Association for Project Management (APM)
  • Certified Environmental Specialist (CES)
  • Apple Certified Associate (ACA)
  • Microsoft Office Specialist (MOS)
  • Farm Food Safety Plan Writing Training

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