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Skills

  • Cross-departmental collaboration
  • Attention to detail in sensitive environments
  • Compliance with state and federal regulations
  • Weapons training
  • Database accuracy
  • Crisis intervention training
  • Data-driven decision making
  • Customer service
  • Surveillance
  • Cost reduction strategies in detention processes

Work Experiences

  • Adhered to property protocols.
  • Established positive working relationships and set clear boundaries with resident offenders.
  • Achieved a 57% faster turnaround time.
  • Assisted in managing facility cameras.
  • Audited detention records on a bi-weekly basis, reducing discrepancies by 82% and ensuring compliance with state and federal regulations.
  • Was in charge of creating and maintaining arrest files for all inmates who were processed through the jail.
  • Had an excellent attendance record and was always on time for work.
  • Received and inspected mail, property, and funds from visitors on behalf of designated inmates.
  • Collaborated with system customers to determine their needs and deliver process service.
  • Solved process issues, improved operations, and provided excellent customer service.

Summaries

  • Achieved a 39% decrease in errors.
  • Collaborated with multidisciplinary teams.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Detentions Processing Technician is a multi-talented Detentions Processing Technician who is consistently rewarded for planning and operational improvements.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Enforcing facility policies and reducing inmate altercations has been proven to be effective.
  • Achieved a 25% improvement in departmental productivity.
  • Contributed to a 68% reduction in detainee movement backlog.
  • Defensive tactics and suicide prevention have been extensively trained.
  • Inmate restraints and searches are something I've done a lot of.

Accomplishments

  • Maintained an program% record in entering and updating inmate information, earning a reputation for reliable data integrity.
  • Provided critical data analysis to facility management, contributing to a 74% improvement in overall detainee tracking system functionality.
  • Spearheaded an initiative to improve the property storage system, leading to a 26% increase in item retrieval accuracy.
  • Took lead role in identifying discrepancies in inmate records, correcting inaccuracies that led to initiative.
  • Facilitated team training on the proper use of booking technologies, increasing database input accuracy by 84%.
  • Enforced policy adherence for face-to-face interactions during visitations, contributing to a 84% reduction in contraband incidents.
  • Devised efficient system for managing detainee grievances, which reduced wait time for resolutions by 52% within three years.
  • Mentored junior staff on detention facility procedures, boosting team performance and reducing instances of paperwork errors by 22%.
  • Took ownership of compliance reporting efforts during external audits, achieving 46% adherence and earning praise from audit officials.
  • Assisted in the creation of a more efficient property management system, improving inmate property tracking accuracy by 34%.

Affiliations

  • Project Management Institute
  • International Association of Chiefs of Police (IACP) Correctional Institutions Planning Division
  • Local Community College Criminal Justice Club - Vantage
  • American Bar Association (ABA) - Corrections Law Section
  • American Probation and Parole Association (APPA)
  • International Association of Administrative Professionals
  • American Medical Informatics Association
  • Lions Club
  • Paralegal Studies Certification through Meridian
  • National Association of Social Workers

Certifications

  • Google Certified Professional Cloud Architect
  • Certified Ethical Hacker (CEH) - EC-Council
  • Certification in Criminal Records Management - Colorado
  • Certified Data Privacy Solutions Engineer (CDPSE) - program
  • Certified Information Security Manager (CISM) – ISACA
  • Certified Law Enforcement Records Manager (CLERM) - framework
  • Certified Correctional Health Professional (CCHP) program
  • Federal Fingerprint Processing Certification - category
  • Salesforce
  • Certified Corrections Officer (CCO) – American Correctional Association

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