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Skills

  • Application support
  • Executive reporting and strategy alignment
  • Technical documents comprehension
  • Process improvement
  • Problem resolution
  • Supervision
  • Staff education and training
  • Root cause analysis
  • Budgets
  • Mac systems

Work Experiences

  • Demonstrated professionalism and courtesy to customers while working to resolve complaints, problems, or questions.
  • Explained technical information to non-technical people in plain English to help them understand it better.
  • Collaborated with marketing and external vendors to deliver special projects on time and under budget, impacting 13 business units across the Southwest.
  • Advised senior management on strategic adjustments.
  • Interacted with customers and responded to their questions via email, phone, website live chat, and online forums.
  • Achieved results over first 8 months.
  • Analyzed and introduced new technologies for automating processes, delivering a $9 cost reduction on in-house operations over three years.
  • Analyzed metric and category data.
  • Achieved 15% approval rate for capital initiatives.
  • By providing high-quality and efficient support, I was able to keep existing clients and develop 8 new accounts.

Summaries

  • Achieved $17 annual savings across key business areas.
  • Achieved operational savings of $10.
  • Added 14 new business locations.
  • Accomplished Special Projects Analyst with a passion for logistics optimization. Designed a logistics tracking system that shortened delivery cycles by 63% while improving overall operational efficiency.
  • Experienced technologist with knowledge of configuring computers, servers, and peripheral devices to work within company and security guidelines.
  • Supporting hardware and software issues for procedure computer systems is a skillful Special Projects Analyst.
  • Accomplished Special Projects Analyst.
  • Quickly resolves issues, resulting in high levels of customer satisfaction.
  • Enhances system performance by analyzing and correcting various hardware and software issues.
  • Achieved 32% workflow improvement.

Accomplishments

  • Successfully integrated new data visualization tools that provided key decision-makers with real-time project insights, improving time-to-decision by 35%.
  • Resolved product issue through consumer testing.
  • Identified and recommended process optimizations that led to $4 yearly savings in operational costs.
  • Supported the successful execution of standard, leading to a 28% increase in client satisfaction ratings during 6 months.
  • Conducted contract diligence with 7 vendors, negotiating terms that saved the company $15 over the past year.
  • Achieved Lean within Miscellaneous, improving the capacity to analyze and manage complex project challenges.
  • Developed and implemented a new budgeting system, reducing project costs by 22% over one year.
  • Evaluated and selected potential technology solutions, reducing manual efforts by process per week with a one-time investment of $8.
  • Collaborated with engineering to upgrade the organization's IT infrastructure, improving system performance by 71%.
  • Co-developed long-term financial forecasting models, supporting a 33% increase in overall project profitability.

Affiliations

  • Alliance of Merger & Acquisition Advisors (AM&AA)
  • National Association for Business Economics (NABE)
  • Association for Computing Machinery
  • American Medical Informatics Association
  • Institute for Operations Research and the Management Sciences (INFORMS)
  • Project Management Institute (PMI) - Special Projects Interest Group
  • National Association of Social Workers
  • National Contract Management Association (NCMA)
  • Data Science Association
  • Freemason

Certifications

  • Oracle BI Foundation Suite 11g Certified Implementation Specialist by Oracle
  • Agile Certified Practitioner (PMI-ACP) by PMI
  • Google Data Analytics Professional Certificate
  • Business Process Management (BPM) Certification by Northwind
  • Microsoft Certified: Azure Fundamentals by Microsoft
  • CompTIA Network+
  • ServSafe
  • CompTIA Project+ Certification
  • Cloud Digital Leader Certification by Google Cloud
  • CFA (Chartered Financial Analyst) Program by CFA Institute

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