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Skills

  • Tableside service
  • Bill computation
  • Daily specials memorization
  • Food storage monitoring
  • Guest seating arrangements
  • To-go order preparation
  • Electronic order tracking system utilization
  • First Aid/CPR
  • Banquet coordination
  • Team building

Work Experiences

  • Awarded Employee of the Year for maintaining exceptional food plating standards and delivery consistency, despite high staff turnover in 2017.
  • Cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes were all frosted and iced by me.
  • Assigned work tasks and coordinated the activities of dining room personnel to provide prompt and effective service to patrons.
  • Took credit card, cash, and gift certificate payments and gave cash transactions change.
  • Collaborated with the managerial team to redesign the kitchen workflow, cutting order-to-table time by 52% and resulting in higher customer satisfaction scores.
  • Avoided delays.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization, and provide easy access during busy peak service times.
  • Polled diners about their meals in order to gauge satisfaction and gather critical feedback for improving operations.
  • Collaborated with kitchen staff to meet unusual or special menu requests, maintaining service standards and customer satisfaction.
  • Communicated with bartenders and waitstaff to ensure beverage orders aligned with meal deliveries for a smoother dining experience.

Summaries

  • In stressful situations, a detailed organizer of service operations with versatility.
  • Avoided service delays.
  • Achieved a 54% improvement in performance accuracy.
  • Dedicated to learning, growing, and succeeding in Food and Beverage.
  • Customer experience is known to be enhanced by this dynamic presence.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Adept at relaying time-sensitive information.
  • With extensive beverage and food knowledge, he is a fine dining expert and a cheese connoisseur.
  • Maintains guest satisfaction by liaising with patrons and kitchen staff members to quickly address individual preferences.
  • Accomplished Food Expediter.

Accomplishments

  • Spearheaded staff development sessions focused on customer interactions and handling dietary requests, improving accuracy by 69%.
  • Enhanced communication between kitchen and front-of-house staff, contributing to a 20% increase in customer satisfaction rates.
  • Trained kitchen staff on enhanced cross-functional communication techniques that resulted in 64% fewer miscommunications between departments.
  • Devised strategies with chefs to pre-arrange order pickups, improving coordination for large party orders and reducing ticket times by 15 minutes.
  • Balanced workload for kitchen staff by adjusting the pacing of meals for large parties, improving overall table turns by 36%.
  • Assisted in the development of an optimized seating arrangement, leading to more efficient service and a 42% increase in table turnover rate.
  • Supported team leadership in redesigning the order tracking system, creating a Tableau-based solution that eliminated manual errors.
  • Worked closely with the wait staff to ensure correct order delivery, minimizing food returns and rewrites by 79%.
  • Led cross-functional team meetings to address workflow issues, which resulted in a 25% improvement in meal timing consistency.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Professional Foodservice Management Association (PFMA)
  • American Marketing Association
  • Association for Computing Machinery
  • Toastmasters
  • Institute of Hospitality (IOH)
  • World Association of Chefs Societies (WACS)
  • Association of Nutrition & Foodservice Professionals (ANFP)
  • American Medical Informatics Association
  • International Association of Administrative Professionals
  • American Culinary Federation (ACF)

Certifications

  • Apple Certified Associate (ACA)
  • ServSafe
  • Certified Public Accountant
  • National Restaurant Association Food Safety Management Certificate
  • COVID-19 Food Safety Certification
  • SafeCheck Advanced Food Safety Certification
  • Food Handlers Card by Arizona
  • Advanced Food Safety Certificate by Summit Group
  • ServSafe Allergens Certificate
  • Certified Kitchen and Food Preparation Specialist (CKS) by Meridian

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