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Skills

  • Admissions process optimization
  • Presentation and public speaking
  • Admissions workflow design
  • Application error reduction techniques
  • First Aid/CPR
  • Relationship development
  • Customer Relationship Management (CRM) Software Proficiency
  • Interpersonal communication with stakeholders
  • Digital marketing for admissions
  • Communications

Work Experiences

  • Contributed to a 82% growth in program participation.
  • Consistently exceeded monthly enrollment goals by 17%.
  • Solved process issues, improved operations, and provided excellent customer service.
  • Built and maintained active relationships with 8 military base contacts, ensuring steady referrals and sustained application growth.
  • Collaborated with other departments.
  • Boosted applicant enrollment by 51%.
  • Achieved a 30% success rate in benefit approval for students.
  • Transported ServiceNow to two years customer locations.
  • Assisted 10 military applicants in 2020.
  • Authored a comprehensive military admissions guide.

Summaries

  • Demonstrating cross-functional collaboration and vendor management expertise
  • Knowledgeable about the development of children and adolescents, including social, behavioral, emotional, and cognitive strategies.
  • Achieved a 22% uptick in responses within the first month.
  • Achieved 53% performance improvement.
  • Achieved 75% satisfaction rates.
  • Achieved a 45% decrease in paperwork errors.
  • Costs were consistently reduced while profits were increased.
  • Achieved a 14-day reduction in average approval times.
  • Within Education and Training, senior Military Admissions Counselor and outstanding performer in stakeholder engagement and workflow optimization.
  • Achieved 10 satisfaction rate.

Accomplishments

  • Created a targeted admissions campaign, yielding a 21% increase in military-affiliated student enrollments.
  • Provided recommendations to update veteran-related admission materials, leading to a 18% drop in incomplete applications.
  • Reduced application errors by 56% through designing a standardized military-friendly admissions protocol.
  • Counseled transitioning service members individually, contributing to a 54% increase in proper document submission for admissions.
  • Streamlined admissions process by introducing a new applicant tracking system, reducing administrative time by 14 hours per application.
  • Trained a cross-functional team on veteran admissions procedures, leading to a 36% boost in operational efficiency.
  • Conducted market research focusing on military branches, improving veteran enrollment process, leading to a 53% increase in conversions.
  • Created specialized education plans for veterans, leading to a 46% improvement in student retention rates.
  • Resolved method encountered by veteran applicants, elevating overall application completion rate by 85%.
  • Designed a workflow that reduced processing times for veteran applicants by 5 days, improving overall satisfaction scores.

Affiliations

  • International Council of Nurses
  • National Association of Social Workers
  • American Medical Informatics Association
  • Military-Connected Student Advocates Network
  • Military Education and Training Standards Council (METS-C)
  • International Association of Administrative Professionals
  • North American Military Education Committee
  • Military Diversity and Inclusion Taskforce 2021
  • Association for Computing Machinery
  • Veteran Education Benefits Certification Training 2017

Certifications

  • Military Cultural Competency Certification – Lakeside Partners, 2016
  • Certified Webinars and Virtual Facilitation Professional – Microsoft Excel, 2015
  • CompTIA A+ Technician
  • Certified Higher Education Admissions Professional (CHEAP) – Brightline, 2023
  • ServSafe
  • Certified Data Security Specialist for Educational Institutions – Meridian, 2015
  • Certified Leadership in Higher Education (CLHE) – Meridian, 2021
  • Certified Educational Facilities Professional (CEFP) – APPA, 2020
  • Student Recruitment Professional Certification – Northwind, 2018
  • Advanced Veteran Retention Specialist Certification – metric, 2022

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