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Skills

  • Team building
  • Data-driven decision making
  • Application error reduction techniques
  • Alcohol and substance abuse
  • Regulatory compliance
  • Special education
  • Customer satisfaction measurement
  • Operational improvement
  • Group therapy facilitator
  • Customer service

Work Experiences

  • Consistently exceeded monthly enrollment goals by 34%, managing over 9 inquiries per month from active-duty service members.
  • Collaborated with system customers to determine their needs and deliver metric service.
  • Authored a comprehensive military admissions guide.
  • Achieved a 30% success rate in benefit approval for students.
  • Looked for industry trends on social media and through online sources.
  • Had an excellent attendance record and was always on time for work.
  • Authored a comprehensive military admissions guide, leading to 11 downloads and positively impacting outreach efforts.
  • Assisted 10 military applicants in 2020.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Assisted in selecting suitable programs aligned with GI Bill benefits.

Summaries

  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved 63% enrollment growth in military programs.
  • Achieved 53% performance improvement.
  • Consistent in achieving the counseling program's objectives.
  • When reviewing reports on the effectiveness of the counseling program to identify areas for improvement, be results-oriented.
  • Achieved a 54% retention rate improvement.
  • Demonstrating cross-functional collaboration and vendor management expertise
  • Recognized on a regular basis for outstanding performance and contributions to the Education and Training industry's success.
  • School Counselor with 18 years of experience providing group and individual counseling to help students succeed.
  • Achieved 29% growth in active-duty student applications in 2024.

Accomplishments

  • Developed a veteran-friendly messaging strategy, which helped increase engagement rates by 18% within the first 2019.
  • Developed strong partnerships with key military bases, increasing referral applicants by 64% year-over-year.
  • Created a targeted admissions campaign, yielding a 21% increase in military-affiliated student enrollments.
  • Resolved product issue through consumer testing.
  • Created specialized education plans for veterans, leading to a 46% improvement in student retention rates.
  • Revamped referral strategies, leading to a 83% growth in applicant volume from military bases in 2024.
  • Initiated partnerships with 4 military transition offices, leading to a direct increase of 63% in enrollment from active-duty members.
  • Planned and led outreach workshops catered to veterans, increasing program awareness by 59% in 2015.
  • Conducted market research focusing on military branches, improving veteran enrollment process, leading to a 53% increase in conversions.
  • Handled a high volume of military applicant consultations, maintaining satisfaction rates above 82% for 13 consecutive years.

Affiliations

  • Military Education and Training Standards Council (METS-C)
  • Society of Women Engineers
  • Troops to Teachers Advisory Council Chicago
  • Veterans Support Group Founder and Liaison
  • American Society of Safety Professionals
  • Jaycees
  • Military Admissions and Outreach Conference Speaker 2023/Phoenix
  • Military Officers Association of America (MOAA)
  • Student Veterans of America (SVA)
  • International Association of Administrative Professionals

Certifications

  • Google Certified Professional Cloud Architect
  • VA School Certifying Official Training – system, 2023
  • Cisco Certified Network Associate (CCNA)
  • Accredited Veterans Affairs Specialist (AVAS) – framework, 2021
  • Certified Compliance Specialist in Veteran Affairs – category, 2015
  • Certified Business Analysis Professional (CBAP)
  • Lean Six Sigma Green Belt - framework - 2023
  • Salesforce
  • CompTIA Security+
  • American Board of Certified Educational Planners (ABCEP) – 2018

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