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Skills

  • Automated administrative processes
  • Communications
  • Deadline management
  • QuickBooks Pro
  • Customer service
  • New employee training
  • Cost reduction strategies
  • Category equipment
  • Relationship development
  • Fluent in legal terminology

Work Experiences

  • Assisted in case management.
  • Automated repetitive administrative functions, leading to a 56% improvement in overall productivity for the legal department.
  • Coordinated logistics for large-scale trial events.
  • Made intake forms in both English and Spanish and conducted interviews in both languages.
  • Collaborated with external law firms.
  • Coordinated the approval process for settlements.
  • Was in charge of filing systems for both quick and long-term real estate transactions.
  • Coordinated the approval process for settlements, tracking and reviewing incoming documents to ensure agreement terms were met.
  • Handled complex scheduling for appointments, court appearances, and depositions for a busy litigation firm.
  • Decreased document retrieval time by 17%.

Summaries

  • Achieved a 67% compliance rate.
  • Acted as a liaison between attorneys and clients.
  • Collaborative Legal Services Administrator.
  • Clear understanding of process improvement and cross-functional collaboration as well as budget management training.
  • Legal Services Administrator with 16 years of successful process improvement and project management experience.
  • Adept at monitoring legal budgets.
  • Committed to optimizing workplace operations.
  • Avoided scheduling conflicts.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved firm-wide efficiency improvements.

Accomplishments

  • Assisted attorneys with trial preparation by organizing legal briefs, evidence, and trial exhibits ahead of key hearings.
  • Reviewed and processed over 3 legal documents per week, ensuring 60% compliance with industry regulations and standards.
  • Successfully took charge of client intake procedures, resulting in a 53% improvement in the overall client onboarding experience.
  • Played a key role in digitizing over 18 past case files into the firm’s new document management system, providing faster access to historical legal data.
  • Implemented e-billing systems in 2022, which enhanced transparency and reduced billing discrepancies by 79%.
  • Directly managed multiple client accounts, ensuring timely delivery of legal services and maintaining a satisfaction score of 61%.
  • Worked closely with partners and senior attorneys to collect, sort, and organize discovery materials for over 7 high-profile legal cases.
  • Prepared and electronically submitted over 6 legal filings across multiple jurisdictions with 60% on-time delivery rate.
  • Drafted legal memoranda and reports for senior attorneys, ensuring clarity and thoroughness in documentation subsequently filed with courts.
  • Supported in the recruitment and training of 11 legal aides and paralegals, contributing to enhanced team performance and reduced turnover.

Affiliations

  • American Marketing Association
  • Association of Information Technology Professionals
  • National Association of Legal Assistants (NALA)
  • Phi Alpha Delta Law Fraternity, International (PAD)
  • International Association of Administrative Professionals
  • American Legal Institute (ALI)
  • Legal Practice Management Association (LPMA)
  • National Federation of Paralegal Associations (NFPA)
  • ADR (Alternative Dispute Resolution) Certification Programs
  • Toastmasters

Certifications

  • Certified Legal Credit Professional (CLCP) - National Creditors Bar Association (NCBA)
  • Certified Trust and Fiduciary Advisor (CTFA) - initiative
  • ServSafe
  • Legal Operations Professional Certification - Corporate Legal Operations Consortium (CLOC)
  • Certified Compliance & Ethics Professional (CCEP) - Society of Corporate Compliance & Ethics (SCCE)
  • Microsoft Certified Systems Engineer (MCSE)
  • Organizational Management Certificate - Vantage 2017
  • Google Certified Professional Cloud Architect
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Paralegal Certification - National Federation of Paralegal Associations (NFPA)

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