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Skills

Cross-functional team leadership
Automated task scheduling systems
Team building
Process and procedure development
Onboarding process optimization
Relationship development
Operational improvement
MS Office
Project organization
Document workflow management

Work Experiences

Put in place daily operating procedures to keep the store clean, well-stocked, and organized.
Exceeded sales targets and met business objectives by motivating employees and promoting targeted products.
Submitted reports to senior management in order to assist them in making business decisions and planning.
Greeted customers and assisted them with product questions, selections, and purchases, both in-store and online.
Returned change and currency and processed debit and credit card payments with a 14% accuracy rate.
Coached a 9-person sales team on how to use effective sales techniques and provide excellent customer service.
Increased market share and earned #6 ranking by leapfrogging competitors.
Achieved zero downtime in daily operations.
Collaborated with IT to develop new automation tools.
Was in charge of overseeing employee performance, resolving issues, and increasing efficiency in order to meet productivity goals.

Summaries

Clear understanding of vendor management and quality assurance as well as budget management training.
Client-facing professional with a positive attitude and expertise in quality assurance and budget management.
Supporting staff in handling service issues and customer communications in order to maintain service standards.
Always looking for new ways to increase revenue and improve customer satisfaction.
Discussing sales performance, maintaining accountability, and recognizing excellent performance were all successful ways to engage with employees.
Divisional Coordinator with 16 years of experience supervising employees in initiative environments.
Divisional Coordinator is a multi-talented Divisional Coordinator who is consistently rewarded for planning and operational improvements.
Agile and adaptable group leader with a stellar category history, a motivational approach, and an upbeat personality.
Aligned divisional efforts with long-term business objectives.
Willing to put client relations knowledge to work for a well-established company in the Miscellaneous sector.

Accomplishments

Successfully organized corporate events, including workshops and team-building sessions, enhancing employee engagement by 48%.
Played a critical role in implementing new corporate communication strategies that improved interdepartmental collaboration by 16%.
Documented and resolved process which led to initiative.
Designed and launched a centralized resource management platform, improving the allocation of procedure and shortening project timelines by 83%.
Introduced workflow automation tools to streamline task assignments, resulting in faster project turnaround times and saving 18 hours per week.
Initiated and managed vendor negotiations for key business partnerships, saving the company 38% in contract costs over 10 years.
Streamlined compliance protocols in alignment with new industry regulations, resulting in a 20% decrease in auditing risks.
Supervised the relocation of 16 team members to a new corporate facility, ensuring a smooth transition and maintaining 82% operational continuity.
Successfully mediated and resolved cross-departmental conflicts, resulting in enhanced collaboration and a 63% increase in productivity.
Led a multi-departmental initiative to improve internal communication workflows, reducing project completion times by 48%.

Affiliations

Affiliated Certification, Project Management Professional (PMP), 2015
National Association of Social Workers
Society of Women Engineers
Board of Directors Participant, Local Chamber of Commerce - Phoenix
Chair, Employee Engagement Committee, Chicago, 2022
American Medical Informatics Association
Member, Meeting Professionals International (MPI) - Event Planning Excellence Program
Volunteer Coordinator, United Way - Corporate Social Responsibility Branch
Association for Computing Machinery
Graduate, initiative, with a specialization in Business Administration and Change Management

Certifications

Lean Six Sigma (Black Belt) Professional - Vantage
Data Visualization & Reporting Certification, ServiceNow
Cisco Certified Network Associate (CCNA)
Human Resources Management Certification - Vantage
Digital Project Management Certification, Workday
Cisco Certified Internetwork Expert (CCIE)
Leadership & Management Certificate – framework
Workforce Planning & Execution Strategies Certificate, Beacon Labs
Certified in Production and Inventory Management (CPIM) - Harbor & Co.
Project Management Professional (PMP) Certification - Harbor & Co.

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