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Skills

  • Business operations
  • Continuous Quality Improvement
  • Regulatory auditing
  • Report writing
  • Audit coordination
  • Communications
  • Jira use
  • Dinner service planning
  • Staff development
  • Strong verbal communication

Work Experiences

  • Kept track of processes and procedures to ensure they adhered to company policy as well as state and federal regulations.
  • Ensured consistent production quality by implementing and enforcing automated practice systems.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Oversaw the QS 9000 certification process and provided training to hourly and management employees, as well as method and initiative personnel.
  • Achieved a 15% reduction in customer returns.
  • Achieved results within 18 months.
  • Resolved conflicts and remedied tense situations to maintain healthy team collaboration, efficient program cadences, and effective stakeholder communication.
  • Examined departmental documents to determine how they should be distributed and filed.
  • Achieved a 15% reduction in discrepancies.
  • Achieved $16 savings in rework costs annually.

Summaries

  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Develop and maintain a quality management system that adheres to ISO 9001 and other relevant standards and business requirements.
  • Outgoing Quality Assurance Manager in the Miscellaneous with 9 years of management experience.
  • Maintains meticulous records and is capable of identifying and resolving issues.
  • Costs were consistently reduced while profits were increased.
  • Providing Miscellaneous performance for 9 years.
  • Knowledgable in a variety of design and testing methodologies.
  • Time management and team coordination are two of my strong suits.
  • Senior Embedded Software Engineer with extensive experience in all phases of software development.
  • Quality Assurance Manager who is well-versed in all QA operations, policies, and procedures.

Accomplishments

  • Monitored
  • Prepared
  • Established
  • Developed
  • Facilitated a cross-functional team to investigate and resolve major quality deviation, decreasing time to resolution by 74%.
  • Business Development: Initiated two key partnerships which resulted in procedure revenue growth.
  • Resolved product issue through consumer testing.
  • Authored and enforced robust quality management system documentation, ensuring compliance with ISO Lean standards across the facility.
  • Recorded
  • Drove 2020 plant ISO ITIL renewal audit, achieving zero deviations and maintaining the plant’s certified status.

Affiliations

  • Past participant in the National Quality Institute (NQI) Summit
  • Freemason
  • Quality Control & Assurance Professionals Association
  • Manufacturers Alliance for Productivity and Innovation (MAPI) Membership
  • Jaycees
  • Lean Enterprise Institute (LEI) Workshop Participant
  • American National Standards Institute (ANSI) - Working Group
  • National Association for Manufacturing (NAM) Member
  • Project Management Institute
  • American Society of Safety Professionals

Certifications

  • Manufacturing Quality Control Specialist (MQCS) - 2015
  • Certified Supply Chain Professional (CSCP) – Vantage
  • Certified Quality Engineer (CQE) - 2022
  • Certified Public Accountant (CPA)
  • CompTIA Network+
  • Total Productive Maintenance (TPM) Certification Summit Group 2024
  • Certified Manager of Quality/Organizational Excellence (CMQ/OE) – 2020
  • Project Management Professional (PMP)
  • Risk Management Certification - Meridian - Salesforce
  • Occupational Safety and Health Administration (OSHA) Compliance Certification 2017

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