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Skills

  • Sales goal achievement
  • Problem resolution
  • Compliance with safety standards
  • Bay assignment coordination
  • Communications
  • Relationship development
  • Bay rotation system implementation
  • Attention to detail
  • Inventory management
  • MS Office

Work Experiences

  • Anticipated and accommodated guest needs during crowded peak hours, contributing to consistent repeat business.
  • Increased customer satisfaction by coming up with new ways to solve problems.
  • Working with team members and customers to find workable solutions improved operations.
  • Acted as the primary point of contact for guests.
  • Kept my system knowledge up to date by doing cross-functional collaboration and budget management.
  • Assisted guests in selecting equipment.
  • Achieved a 45% increase in customer satisfaction ratings.
  • Achieved a 73% success rate.
  • Managed a wide range of customer service and administrative tasks to resolve customer issues.
  • Extended customer subscriptions and offered discounts and promotions to ensure high customer retention rates.

Summaries

  • Prepared to bring 13 years of experience and expertise in performance reporting and quality assurance to Meridian in a new position.
  • Client relations in metric settings and stakeholder engagement in project management settings.
  • Project management Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Strong technical skills and experience in strategic planning.
  • Multilingual and fluent in French and Portuguese, with a strong grasp of cultural differences.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Bay Host and team leader with 6 years of experience in standard settings.
  • Accomplished Bay Host recognized for collaborative efforts across teams, including kitchen and service staff, streamlining food and drink delivery times during peak hours.
  • Accomplished Bay Host with demonstrated expertise in managing inventory and reducing material waste by 38%, while ensuring bays are fully equipped for guest enjoyment.

Accomplishments

  • Led team-based customer service improvements that reduced complaint resolution times by 45%, contributing directly to increased guest retention.
  • Developed and delivered customer service training that improved team-wide guest satisfaction ratings by 26%.
  • Coordinated with management to develop personalized guest interactions, resulting in a 49% boost in returning customers.
  • Implemented new team morale-building strategies that reduced turnover and increased performance metrics by 16%.
  • Resolved an average of 12 guest complaints per week, consistently maintaining a 41% guest satisfaction rate.
  • Introduced upselling techniques that boosted average per-customer revenue by 25% within 6 months.
  • Provided excellent customer service during high-traffic events, reducing wait time by 50% and improving flow management.
  • Maintained a clean and organized workspace, resulting in a 27% improvement in health and safety compliance audits.
  • Executed inventory control protocols that minimized loss and spoilage, saving Cedar Works an estimated 18 in costs annually.
  • Utilized POS systems to process over 6 transactions daily with a 21% error-free rate.

Affiliations

  • Host Coordinator, Lakeside Partners Annual Charity Golf Events, managing key client activations and facilitating a seamless experience for event attendees.
  • Member, National Restaurant Association (NRA), actively participating in workshops on hospitality sector standards and customer service excellence.
  • Certified in CPR & First Aid, ensuring ability to respond effectively in any guest-emergency scenarios.
  • Member, Restaurant Roundtable Organization, working on initiatives for enhancing customer loyalty through interpersonal communication skills.
  • Completed Time Management Training Courses offered by the American Management Association (AMA), specifically applied to reducing guest wait times.
  • Member, Hospitality Financial and Technology Professionals (HFTP), gaining insights on leveraging technology for guest reservation systems improvements.
  • Attended Hospitality Excellence Seminars by the National Retail Federation (NRF), improving front-of-house operations and conflict mediation.
  • Certified Meeting Professional (CMP) designation by the Events Industry Council in recognition of high standards in event hosting and management.
  • Active attendee of the Global Hospitality Technology Forum, learning about new advancements in food & beverage service integration.
  • Selected as Bay Host for the category Hospitality Committee, addressing ongoing improvements in customer service standards.

Certifications

  • Advanced Customer Service and Leadership Certification
  • Cash Handling & Loss Prevention Training Certification
  • Customer Service and Communication Skills Training - Ironclad Systems
  • SAP Certified Application Associate
  • Certified Guest Service Professional (CGSP), AHLEI
  • Hazard Analysis and Critical Control Points (HACCP) Certification
  • Certified Business Analysis Professional (CBAP)
  • Certified Leadership Professional (CLP)
  • Workplace Cleanliness and Maintenance Standards Certification
  • Risk Management in Hospitality Operations Certification

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