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Skills

  • Team management
  • Relationship development
  • Customer service-focused
  • Client financial analysis
  • Security systems
  • Planning and coordination
  • Bottom Line LoanMaster Loan Servicing
  • Demand forecasting
  • Referral Generation
  • Knowledge of VA loan process

Work Experiences

  • Achieved reductions worth of deals within 2020.
  • Achieved results across 5 deals.
  • Achieved a 83% increase in client inquiries.
  • Learned team leadership and process improvement to help with office needs.
  • More than 13 client relationships were effectively managed by me.
  • Achieved highest loan approval rate among team.
  • Achieved zero audit discrepancies in 2020.
  • Microsoft Excel was delivered to customer locations by me.
  • Advised clients on long-term financial planning.
  • Achieved a 30% increase in client retention.

Summaries

  • Real Estate student seeking hands-on experience through an internship in strategic planning.
  • Licensed Mortgage Broker who is organized and capable of identifying and resolving complex financial issues.
  • Communicative and team-oriented, with QuickBooks expertise.
  • Procedure and program have a proven track record.
  • Active leader with excellent communication and collaboration skills.
  • Strong technical skills and experience in risk assessment.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • CPA certified
  • Achieved 64% referral rate through personalized service.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.

Accomplishments

  • Optimized daily reporting structures using SAP, allowing the brokerage team to identify real-time opportunities and trends, improving sales forecast accuracy by 81%.
  • Monitored mortgage market trends and loan rates, offering timely advice that contributed to a 64% mortgage approval success rate within the past year.
  • Collaborated with legal departments to refine cross-border mortgage offerings, minimizing compliance risks and enhancing client trust.
  • Reduced loan processing time by 41% through proactive management of documentation and close collaboration with underwriters.
  • Trained junior brokers in quantitative analysis and financial profiling, enhancing their capacity to handle complex client portfolios.
  • Secured a prestigious partnership with program to enhance the company’s exclusive mortgage offerings, driving 43% increase in high-value residential clients.
  • Integrated a transparent risk management framework that mitigated the likelihood of default loans, reducing the portfolio’s delinquency rate by 46%.
  • Designed and implemented a streamlined customer acquisition process, leading to a 80% increase in qualified mortgage leads.
  • Enhanced tracking of client interactions through advanced CRM tools, reducing missed follow-up opportunities and improving conversion rates by 68%.
  • Generated $15 in loan originations through effective relationship building and referral generation strategies.

Affiliations

  • Volunteered with method, offering pro bono mortgage counseling services to low-income families.
  • Participated in 8 webinars and seminars led by the National Homebuyers Fund (NHF) to deepen knowledge on affordable housing programs and solutions.
  • Completed Scrum Master in Loan Origination Ethics training for better service delivery and adherence to CFPB regulations.
  • Successfully completed the Certified Mortgage Advisor (CMA) program in 2024, developing enhanced advisory skills in the mortgage market.
  • Member of the Association of Mortgage Professionals (AMP), promoting high ethical standards across the industry and expanding professional relationships.
  • Certified VA Loan Specialist through additional training with the Loan Officers Association, managing the unique requirements of VA-backed mortgages.
  • Completed FHA lending certification in 2017, with mentorship from FHA specialists.
  • Served on the advisory board of Ohio’s Mortgage Brokers Association, guiding strategic priorities and initiatives to improve regulations affecting brokers.
  • Regular contributor and panelist for discussions facilitated by The Mortgage Collaborative, focusing on market changes and collaborative solutions.
  • Affiliated with the Mortgage Bankers Association (MBA) to stay up to date on the latest trends, policies, and networking opportunities within the mortgage industry.

Certifications

  • Certified in Mortgage Regulatory Compliance (CMRC)
  • CompTIA A+ Technician
  • Uniform Residential Loan Application (URLA) Course – Brightline
  • Fannie Mae DU/DO Certification
  • Apple Certified Associate (ACA)
  • Certified Residential Mortgage Specialist (CRMS)
  • Project Management Professional (PMP)
  • Freddie Mac Loan Prospector Certification
  • Accredited Mortgage Professional (AMP)
  • U.S. Department of Housing and Urban Development (HUD) HECM Counselor Certification

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