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Skills

  • Data-driven decision making
  • Process improvement
  • Equipment maintenance
  • Budgets
  • Project management
  • Team management
  • Active listening
  • Fundraising and sponsorship acquisition
  • Cultural competency
  • Diversity and inclusion initiatives

Work Experiences

  • Gave clear instructions to activity and program participants in order to ensure their enjoyment and safety.
  • Assisted with clerical tasks such as registering participants and responding to specific event inquiries.
  • Used coordinated to resolve conflicts between campers.
  • Created fun and innovative customized training programs based on my clients' fitness goals.
  • Built rapport with participants from diverse backgrounds.
  • Conducted comprehensive needs assessments.
  • Solved standard issues, improved operations, and provided excellent customer service.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Chosen as the program liaison for internal and external audits, successfully passing all reviews with commendations from Meridian.
  • Achieved this over 17 program seasons.

Summaries

  • Professional with a track record of 7 years of success in the field.
  • Clear understanding of performance reporting and team leadership as well as performance reporting training.
  • Accomplished Summer Program Leader.
  • Promoting and directing all types of activities for standard participants is a success.
  • Accomplished leader in summer programming.
  • Conducted comprehensive needs assessments.
  • Conducted needs assessments.
  • Prepared to apply my experience and skills to a position with a progressive organization that will allow me to grow.
  • 57% parent satisfaction post-program.
  • Program, initiative, and program events are all familiar to this versatile recreational leader.

Accomplishments

  • Collaborated with marketing to design custom learning modules that were adopted across 7 summer programs in the region.
  • Designed an adaptable program schedule that allowed for flexibility, resulting in higher attendance rates and fewer dropouts by 40%.
  • Reengineered the summer program structure to incorporate feedback from past participants, succeeding in increasing overall satisfaction by 34%.
  • Drafted formalized safety guides for staff and participants, which were subsequently adopted by 8 other similar summer programs across the city.
  • Facilitated professional development workshops, equipping staff with advanced skills in child psychology and behavior management, reducing supervisor intervention by 68%.
  • Drafted strategic planning reports for senior stakeholders, aligning the program's goals with institutional objectives, leading to 42% year-over-year growth.
  • Led an inter-departmental team to develop engaging creative activities that increased participants’ developmental growth by 53%.
  • Effectively managed a program budget of $14, ensuring high-quality activity execution while maintaining expenses within 54% of the allocated budget.
  • Curated and promoted program events through social media channels, driving registration by 76% and reaching an online audience of 16.
  • Integrated technology-driven learning tools program to enhance participants’ digital literacy within the program, resulting in higher engagement across 27% of the cohort.

Affiliations

  • Association for Challenge Course Technology (ACCT)
  • Outward Bound Alumni Network
  • National Outdoor Leadership School (NOLS)
  • Child and Youth Program Leader Network (CYPLN)
  • International Association of Administrative Professionals
  • Association for Computing Machinery
  • Children’s Defense Fund - Freedom Schools Program
  • American Marketing Association
  • Lions Club
  • KidSafe Foundation

Certifications

  • Program Management for Youth Development Certification, framework
  • Certified Conflict Resolution Specialist - Vantage
  • SHRM Certified Professional (SHRM-CP)
  • CompTIA A+ Technician
  • Advanced Child Protection Certification, method
  • Management of Children's Services Certification, system
  • Cisco Certified Internetwork Expert (CCIE)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA Security+
  • Certified Wellness Program Coordinator (CWPC) - Vantage

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