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Skills

  • Online conferencing
  • Excellent diagnostic skills
  • Presentation and facilitation
  • Budgets
  • Software projects
  • Customer rapport
  • IP Forwarding proficient
  • Coding and modularization
  • Team Leadership
  • Email management software

Work Experiences

  • Addressed post-launch issues for 7 major clients.
  • Increased information sharing by improving computer system interfaces.
  • Wrote user documentation to assist third-party personnel in learning how to use the newly implemented Asana.
  • Achieved CSAT scores above 58%.
  • Strategy development for improving the implementation process, services, and standards
  • Build and maintain strong client relationships by keeping in close contact with them and managing their accounts, which includes regular face-to-face meetings, phone calls, and mail correspondence.
  • Worked with internal departments to ensure that customer orders were delivered on time and accurately.
  • Achieved $17 in cost savings.
  • Looked into project issues and either fixed them or escalated them.
  • Worked closely with project members to identify and quickly resolve issues.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Knowledgeable standard Support Engineer who can adapt to a variety of situations and demands.
  • Graphic Design Specialist with a broad skill set, including collateral design, web design, and project management, who is focused on meeting deadlines.
  • Dedicated to remaining available and present throughout the entire implementation cycle.
  • Strong ability to gather requirements, develop scope, and coordinate inventory.
  • Leading teams on program, system, and program projects is something I've done before.
  • Extensive experience with Oracle High Availability environments, implementation, and management as a network administrator.
  • Graphic Designer with extensive experience in collateral design, website development, and media production.
  • For a leading educational software company, I'm well-versed in development and testing.
  • Looking to apply my 6 years of Computers Software experience to a challenging new position with room for growth.

Accomplishments

  • Supported
  • Procedure Collaborated with marketing and business development groups for collateral needs by creating page layout designs for flyers, data sheets, CD covers and other printed materials.
  • Classified
  • Programming: Increased revenues by 12% by developing codes for accounting tasks including cost estimation and revenue generation.
  • Upgraded
  • Collaborated with small team to design and implement enhancements for 14 projects which resulted in a revenue increase of 30%.
  • Quality Control: Increased database security and cost efficiency by 5%.
  • Increased
  • Maintained
  • Communicated

Affiliations

  • Consortium for IT Software Quality (CISQ)
  • International Institute of Business Analysis (IIBA)
  • National Contract Management Association (NCMA)
  • Society for Human Resource Management (SHRM)
  • Association of Information Technology Professionals
  • Rotary International
  • National Association of Social Workers
  • Association for Information Systems (AIS)
  • Jaycees
  • Society of Human Resource Management

Certifications

  • Certified ScrumMaster
  • Certified Digital Transformation Practitioner – Cedar Works
  • First Aid/CPR Certified
  • Adaptative Project Leadership Certification – Beacon Labs
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Business Analysis Professional (CBAP)
  • Certified Information System Security Professional
  • Google Certified Professional Cloud Architect
  • Certified Information Systems Auditor (CISA) - Meridian
  • CCSP Network Security

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