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Skills

  • Pet charting information
  • Workflow planning
  • Customer satisfaction
  • Business correspondence
  • Safety measures
  • Time management skills
  • Bilingual in German
  • Internal auditing
  • Office administration
  • Multi-line phone proficiency

Work Experiences

  • Conducted extensive research using a variety of resources to assist professional staff with routine and special project tasks.
  • Answered a multi-line phone system and transferred callers to the appropriate department or staff member by 6 ring.
  • Responded quickly to customer concerns and resolved method issues using process improvement and workflow optimization.
  • Kept the indoor and outdoor dining areas clean by removing trash, wiping down tables, and restocking napkin dispensers.
  • Handled phone and email correspondence, made copies, and handled incoming and outgoing mail and faxes as part of my administrative duties.
  • Kept the reception area clean to foster a positive, professional atmosphere for all stakeholders, including Lead Administrative Assistants and clients.
  • Gave customers clear demonstrations of alarm systems so they could learn how to use each feature.
  • Effectively controlled the release of proprietary and confidential information for general client lists.
  • Got better.
  • Kept meticulous records of what customers wanted and ordered, which helped to boost profits when they returned at a later date.

Summaries

  • For future mailings and newsletters, the database has been updated with updated addresses and other alumni contact information.
  • Pragmatic
  • Fluent in both English and Spanish.
  • Deadline-driven
  • Over 13 years of experience as a high-performing leader and operations manager, delivering successful improvements in business operations, profitability, and team development.
  • Bringing a track record of effectively scheduling to promote organization and availability.
  • Demonstrated ability to cultivate relationships with key retail clients in order to expand client accounts and maintain business growth.
  • Lead Administrative Assistant is articulate and driven to succeed.
  • Expertise in overseeing product development from concept to completion, including packaging design, marketing, and promotional materials.
  • Team player who is knowledgeable in performance reporting and quality assurance.

Accomplishments

  • Created comprehensive onboarding manuals and training guides, reducing new hire training times by 58%.
  • Directed budget creation and tracking for the administrative department, mitigating overspending and maximizing resources, saving $15 annually.
  • Successfully coordinated the relocation of 8 employees and office equipment to a new location, ensuring zero operational downtime.
  • Collaborated with IT to troubleshoot and resolve system issues, achieving a 26% reduction in technical support requests.
  • Trained 14 new administrative staff on company protocols, contributing to a 70% improvement in onboarding process efficiency.
  • Improved data integrity by auditing internal databases, reducing discrepancies by 67% over a the past year period.
  • Developed standard operating procedures (SOPs) for office management functions, improving operational consistency and reducing errors by 19%.
  • Streamlined meeting scheduling for a leadership team of 8, reducing scheduling conflicts by 65% through effective use of HubSpot.
  • Enhanced office workflow by implementing project management software that reduced project completion time by 80%.
  • Led the successful execution of multiple high-priority projects, often simultaneously, under tight deadlines in a high-pressure work environment.

Affiliations

  • Association for Financial Professionals (AFP)
  • American Society of Safety Professionals
  • International Association of Business Communicators (IABC)
  • Association of Executive and Administrative Professionals (AEAP)
  • Association of Information Technology Professionals
  • Association for Computing Machinery
  • American Management Association (AMA)
  • Office Dynamics International Leadership Academy
  • National Association of Professional Organizers (NAPO)
  • Project Management Institute (PMI)

Certifications

  • Project Management Professional (PMP), certified by the Project Management Institute (PMI)
  • First Aid/CPR Certified
  • Certified Professional in HR Programs Coordination (CPHPC), certified by the Society for Human Resource Management (SHRM)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Time Management Consultant (CTMC), certified by Meridian focusing on office efficiency and time-saving
  • Certified Administrative Professional (CAP), certified by the International Association of Administrative Professionals (IAAP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Professional Secretary (CPS), accredited by the International Association of Administrative Professionals (IAAP)
  • Chartered Professional Secretary (CPS), certified by the American Academy of Financial Management (AAFM)
  • Six Sigma Yellow Belt certification

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